Healthcare Call Center Representative

Full Time
Los Angeles, CA
$18 - $21 an hour
Posted
Job description

Must-haves

-HS Diploma

-1+ years call center experience (with an average time of 5 minutes or less on calls)

-Experience in the healthcare industry - provider exp

-Experience scheduling appointments for multiple departments or providers

-50+ WPM typing speed

-Proficient in Epic software

Plusses

-Proficient in Epic software

-Experience verifying insurances

-Basic experience with Excel and standard workbooks

Day-to-Day

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care/internal medicine offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 3 months of working - depending on performance) where it can then go remote.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Call center: 1 year (Required)
  • Healthcare: 1 year (Required)
  • Epic: 1 year (Required)

Work Location: In person

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