Working for Metrocare isn’t just a job. It’s a career where
your skills and passion for delivering quality care make
a positive difference to the individuals that we serve.

ABOUT METROCARE:
Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

Perform health and safety duties as assigned at each agency site. Duties include community engagement, involvement in the emergency response to various incidents, routine checks of facility, grounds, and parking areas to mitigate and report health and safety hazards, safety inspections, lock and alarm checks, incident reporting, and other duties as assigned by the Health & Safety Supervisor. Shift hours and job duties may change to support the needs of the agency.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned)

• Community engagement with staff, consumers, and visitors.
• Perform health and safety patrols which includes interior and exterior checks of all facilities on site to provide maximum safety coverage.
• Respond to non-police emergency calls to include (but not limited to) fire & security alarms, medical emergencies, hazardous material spills and leaks, pedestrian, or vehicular traffic control.
• Perform reports/documentation to include (but not limited to) Incident Reports, Vendor Logs, Janitor Logs, Weekly Site Safety Inspections, Weekly Cleaning Checklist, and any others as they are needed.
• Performs a Weekly Site Safety Inspection to include (but not limited to) the checking of fire equipment condition, locks and alarm devices, and any other potential hazards.
• Resolves conflicts or confrontations between agency staff, visitors, individuals served, or other persons at assigned site.
• Serves individuals by answering questions and providing directions to proper building or office.
• Documents & reports suspicious activity.
• Enhances organization by analyzing operating practices; exploring opportunities to add value to job accomplishments.
• Attends all trainings and meetings as directed.
• Provides walking escort as requested.
• Responsible for the opening/closing of a clinic to ensure maximum security.
• Use of two-way radios to communicate with other staff on-site.
• Perform supplemental sanitizing cleanings as needed.
• Perform company vehicle inspections as needed.
• Maintain attendance with your designated shift established by the Supervisor and communicate in the event this cannot be met.
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Demonstrate a high level of integrity and confidentiality.
• Exhibits excellent communication and customer service skills.
• Must attend bi-annual training classes and meet minimum requirements as designated for position.
• Strong analytical skills, customer service skills, data entry skills, attention to detail, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication, and presentation skills with professionalism.

EDUCATION AND EXPERIENCE:

• High School graduate or GED with a minimum requirement of 1 customer service experience required
• Experience with customer service in a healthcare or educational environment preferred
• Bilingual in Spanish a plus.

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts to accurately report data.

REASONING ABILITY:

• Ability to apply common sense in carrying out job responsibilities
• Ability to exercise tact and diplomacy in interacting with internal/external customers
• Ability to work cooperatively as part of a large region
• Ability to interact with staff and consumers with a high degree of professionalism
• Ability to multi-task and accommodate high volume

COMPUTER SKILLS

• Demonstrates Computer Skills (Windows and Microsoft Suite)
• Outlook, Excel, Word processing program and HR systems.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• None required for this position.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend – up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No calls from staffing agencies or independent recruiters