Head of Organizational Effectiveness and Enablement, Group Claims
Full Time
Dallas, TX
Posted
Job description
As Head of Organizational Effectiveness and Enablement, Group Claims you will establish a function responsible for leading and executing all claims projects including managing subject matter experts as well as strategic initiatives. You will partner with the Head of Group Claims Transformation & Reengineering to review & prioritize initiatives, develop project plans, build business requirements, and drive successful outcomes on those initiatives. You will assist in leading continuous improvement and change management efforts, driving adoption and growing efficiency across Group Claims.
You report directly to the Head of Claims Strategy and Program Management and will assist in developing the strategy and vision for the Group Benefits Claims value-chain. You will work with Group Claims leadership and other business partners to understand business and market needs and ensure we are supporting the Group Claims Keys to Success, as identified in our target letter.
You will
- Lead and mentor the team of business subject matter experts involved in the implementation and change management of all claim's strategic initiatives.
- Provide change management leadership by engaging a direct change advisory network and teams to enable leaders to effectively lead their teams through change.
- Champion and lead continuous improvement initiatives across the Group Claims organization.
- Be responsible for ensuring effective onboarding for all new absence customers through our absence systems.
- Works directly with the Head of Group Claims Strategy and Head of Group Claims Transformation & Reengineering to define and support the strategic roadmap and key initiatives within Claims.
In addition, you will install a team structure and champion a culture focused on:
- Insightful strategic thinking
- Embedding data & analytics everywhere
- High-urgency and bias for action
- Execution orientation
- Driving change and innovation
- Consumer-centricity
You have
- Bachelor’s degree or equivalent work experience.
- 10+ years of work experience in Group Insurance, primarily in Claims.
- 5+ years of leadership experience in driving strategic initiatives or transformation within the group insurance industry.
- Analytical, decision making and problem-solving skills.
- Creativity and thought leadership, comfortable with developing newly improved programs and structure, versus maintaining status quo.
- Strong communication skills with the ability to build effective relationships, influence others and work effectively in a matrixed organization.
- Possess proven and effective leadership qualities and skills, with the ability to express and defend ideas and concepts.
- Ability to thrive, operate and influence in an environment of change.
- Excellent and resourceful relationship manager with the ability to influence and negotiate to desired business outcomes.
- Proven leadership skills and management experience with an ability to recruit, develop, encourage and retain a high performing organization, and effectively deal with various personalities; this should involve a strong track record of continual performance improvement within the team.
Location
This is a flexible position with preference given to candidates in close proximity to a regional office, preferably Plano, TX or Bethlehem, PA with minimal travel to other locations and conferences.
This is a flexible position with preference given to candidates in close proximity to a regional office, preferably Plano, TX or Bethlehem, PA with minimal travel to other locations and conferences.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Salary Range
$103,730.00 - $192,650.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
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Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
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Dental plan
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Vision plan
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Health care accounts – flexible spending, health reimbursement, and health savings accounts
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Critical illness insurance
Life and Disability Insurance
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Company-paid Life and Disability insurance plus voluntary supplemental coverage
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Accident insurance
Retirement and Financial
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401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
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Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
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Flexible work arrangements (part in-person/part remote)
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Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
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Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
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Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
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Emotional well-being, mental health, and work/life resources powered by Spring Health
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Wellness programs, including fitness program and equipment reimbursement
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Child, adult, and elder back-up care support through Bright Horizons
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Adoption assistance
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College planning
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Tuition reimbursement
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Student loan assistance
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Commuter benefits in select metropolitan areas
Justice, Equity, Diversity & Inclusion (J.E.D.I.)
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Employee Resource Groups that advocate for inclusion and diversity
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J.E.D.I. certification and training programs
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Matching gifts/volunteering
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
applicant_accommodation@glic.com
.
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