Job description
Guest Services Hosts Needed! $14.50 per hour
Do you enjoy the thrill of working in a fast-paced environment? If so, Island H2O Water Park has immediate openings for Guest Services Hosts on our Front Gate team!
Benefits include:
Do you enjoy the thrill of working in a fast-paced environment? If so, Island H2O Water Park has immediate openings for Guest Services Hosts on our Front Gate team!
Benefits include:
- Free team member season pass!
- Free tickets every month for Friends and Family!
- $14.50 per hour
- Flexible schedules!
- Discounted meals!
- Monthly events!
- A fun working environment!
- A SEASON OF FUN AND MEMORIES!
JOB TITLE: Guest Services Host
REPORTS TO: Admissions Supervisor
DEPARTMENT: Front Gate
FLSA STATUS: Hourly Non-Exempt
POSITION SUPERVISED: None
JOB SUMMARY: The Guest Relations Host/Hostess will be responsible for making sure our guests feel welcome and ensure that they have a pleasant and comfortable visit at Island H2O Live. The Guest Relations Host/Hostess will be someone who is confident in cash handling. In addition to the role of Guest Relations Host/Hostess you may also be required to fulfill the position of Admissions Host if operating needs require it.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Greet guests, visitors, and employees in a friendly and courteous manner.
- Ensure our guests receive a superior guest service experience as they enter the park as well as throughout the day.
- Understanding guests’ comments, concerns, and feedback so that you can strive to continuously improve our guest experience.
- Responding to our guest stated needs and anticipating their unstated ones.
- Ability to problem solve common issues without assistance.
- Operate the Touch Screen Point of Sale (POS) system for admissions fees and/or season passes.
- Understand park tickets and park sales strategy.
- Monitor daily cabana, group, and birthday bookings to ensure the guest feels anticipated and like a VIP.
- Establish friendly relationships with regular Island H2O Live guests.
- Provide excellent customer service.
- Keep a clean orderly work area.
- Provide guests with accurate park information.
- Promptly address guests’ requests by keeping non-essential conversations to a minimum.
- Complete required paperwork in its entirety daily, including daily opening and closing checklist.
- Actively, quietly, and patiently listen to and work to resolve guest concerns/complaints.
- Ensure special guests such as disabled, elderly, children and VIPs receive personalized services.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns quickly and efficiently.
- Assist in group functions.
- Inform guests of our services and answer guests questions concerning the park.
- Promote all of Island H2O live amenities, conveniences and programs offered.
- Coordinate with Food and Beverage and Custodial to provide overall comfortable guest experience.
- Account for daily receipts and properly secure currency per company policies.
- Ensure timely and accurate processing of operations receipts and maintain proper security measures over receipts, records, and cash.
- Recommend local tourist spots, including places to dine, shop and sight see.
- Assist with operating turnstiles and enforcing park ticketing rules.
- Adhere to bag check rules.
- Assume additional responsibilities as assigned.
QUALIFICATIONS:
Education: High School Diploma or equivalent preferred
Experience: Minimum 1-year Guest Service or work-related experience preferred. Cash Handling experience preferred
- Must be at least 16 years of age.
- Ability to troubleshoot situations without delay and act accordingly
- Ability to succeed in a fast-paced, evolving environment
- Must be able to work varied shifts, including evenings, holidays overnight events and weekends
- Must be able to maintain positive, respectful relationships and work effectively with all internal and external constituencies, including employees, community leaders and senior management.
- Must have highly developed interpersonal, verbal, and written communication skills, including presentation skills; ability to communicate clearly, concisely, and persuasively.
- Must have a proactive, goal-oriented, can-do attitude. Positive and effective customer service skills.
- Ability and willingness to up-sell products and services.
- Must have good teamwork orientation.
- Proficient in Microsoft Office Word, Excel, Outlook, and Internet Explorer
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to walk or stand for extended periods of time. (Operation Hours)
- Must be able to walk or stand for extended periods of time. (Operation Hours)
- While performing the duties of this job, the team members regularly required to use hands to finger, handle, or feel; reach with hands and arms; and read, talk, and hear.
- The team member frequently is required to sit, stand, walk, stoop, kneel, push, pull, crouch or crawl. The team member is occasionally required to climb or balance.
- The team member must regularly lift and/or move up to twenty-five pounds, frequently lift and/or move up to a twenty- five pounds with assistance.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- The team member may be exposed to weather conditions prevalent at the time.
- The noise level is generally moderate to high.
“The information provided in this job description is designed to provide the general nature and level of work performed by team members within the job classification. The job description is not designed to contain or be interpreted as a comprehensive list of all work duties, responsibilities and qualifications required of team members assigned to this job. This job description will be updated, modified, and revised by the Company, at its sole discretion, from time to time as it deems necessary to meet the business needs of the Company. The Company is an equal opportunity employer committed to providing a culturally diverse workplace for qualified candidates.”
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