Job description
We are looking for highly organized candidates with excellent people skills for the position of a Guest Service Representative. Guest Service Representatives are responsible for providing front desk services to guests, undertaking various administrative duties, among other duties.
The best Guest Service Representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Guest Service Representative Responsibilities:
- Greeting guests upon arrival and making them feel welcomed.
- Check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with all departments and Management.
- Being a source of information to guests on various matters such as transport and restaurant advice..
- Accommodating general and unique requests.
Guest Service Representative Requirements:
- High school diploma or GED.
- Customer service experience, preferred, but not mandatory
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Great Problem Solving Skills
- Patience and good listening skills.
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