Job description

Who We Are:
NatureBridge provides environmental science education experiences for more than 30,000 students and their teachers every year in the worlds best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery, and inspiring stewardship of the planet.
What You Will Do:
The Guest Experience Coordinator is a valuable member of the NatureBridge Operations team. The Coordinator provides on-the-ground customer service and logistical support that allow our participants to focus on their special events. The Guest Experience team works to create a welcoming and professional space for all attendees. Coordinators work closely with coworkers in all departments, fostering positive working relationships.
There are 2 Full-Time Guest Experience Coordinator positions available:

• 4-day workweek schedule, including regular overtime and the occasional split shift

• Requires regular weekend work

• Schedule may vary based on programming and business needs

This position takes place at our campus in the Marin Headlands and cannot be done remotely.
Your primary job will be:
Customer Service

• Create a welcoming and safe environment for diverse guests.

• Act as a primary point of contact for guests during their visit.

• Respond to the needs of guests, troubleshoot problems and help in urgent situations.

Logistical Support

• Set-up, break down and cleaning of event spaces.

• Stock inventory and clean and maintain conference supplies in meeting rooms and storage spaces.

• Willingness to help guests with basic tech support, including projectors and internet.

Teamwork

• Identify, prioritize and complete projects independently.

• Assist Conference Operations Managers, Coordinator team, and Facilities team with daily duties and projects, perform other related duties as assigned.

Food Service

• Support kitchen staff in set-up, service and clean-up for all Guest Experience dining hall meals.

• Attend to guest questions and requests during meal services.

Compensation:

• $18/hr

• Medical, dental, and vision insurance

• Option for a 403b retirement plan with employer match after 6 months

• Generous paid vacation, training days, and sick leave.

• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA), and more

Who You Are:
We are looking for candidates who have:

• Six months to one year experience in a customer service related field and/or training.
• Strong customer service and interpersonal skills.
• Ability to work as part of a team with a positive attitude.
• Demonstrate ability to self-supervise
• Demonstrated commitment to equity and inclusion in the workplace.
• Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.
• Hold a valid driver's license.
• Must be able to regularly lift and/or move up to 25 pounds.

• All NatureBridge Employees are required to be vaccinated against COVID-19. Final shot must occur 15 days or more before the start date. Here is the link to our full policy: NatureBridge COVID-19 Vaccination Policy. You must also pass a background check in order to be eligible for employment.

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on people and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants

How To Apply:
NatureBridge is an Equal Opportunity Employer. Submit your application to our Online Career Portal.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 4x10

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