SUMMARY: The Casino Bank Shift Manager is responsible for assisting the Casino Bank Manager in the successful operation of the cage and the management of the cage supervisors.

ESSENTIAL RESPONSIBILITIES

• Monitor, direct, supervise and observe cage action in the overall casino operations for adherence to company policies and various regulatory requirements to safeguard the casino's assets and fund.
• Knowledgeable of Marketing Promotions and Casino events.
• Responsible for guest service, relations, and arbitrate disputes to assure that our guests have a favorable gaming experience.
• Assign or make changes in assignments of Team Members on assigned shifts.
• Submit at the end of respective shifts, all reports deemed necessary for the efficient operation of the department.
• Ensure the safety and security of Team Members and guests. Facilitate processes and programs to effectively control and reduce lost time injuries.
• Review staffing levels to maintain budgeted level of employment. Delegate authority and assign responsibilities.
• Development of Team Members, interviews, hiring and evaluations.
• Assist Casino Bank Manager in preparation of reports and other administrative responsibilities as assigned.
• Review cage activities and promotions with the Casino Bank Manager.
• Assure that required facilities and equipment are available, clean, and functioning properly.
• Establish and maintain effective channels of communication upward, downward, and laterally.
• Maintain an updated knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
• Balance out beginning and end of shift for cage cashiers, employee transaction window and F&B employees.
• Reconcile and replenish ticket redemption and ATM machines as necessary.
• May act as Managerial Representative on Premises.
• Meet with Departmental Directors and Managers as necessary.
• Other duties as assigned.

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