Job description

We are looking for a warm and outgoing Hotel Front Office Manager with solid leadership skills, a strong work ethic, and sufficient familiarity with all employee positions to perform duties in employees' absence. It is also important that you have excellent communication, interpersonal and presentation skills as well as the ability to effectively lead, influence, and encourage others.

As a Hotel Front Office Manager, you will be responsible for all front office functions and staff, including Guest Services/Front Desk, and Retail Shop. In this department head role you will direct, and work with managers and employees to successfully execute all front office operations, particularly guest arrival and departure procedures. Overall, you will strive to continually improve guest, and employee satisfaction, and to maximize the financial performance of your department.

• Encouraging and building mutual trust, respect, and cooperation among Guest Services team members, and serving as a role model to demonstrate appropriate behaviors
• Supervising and managing employees and overseeing all day-to-day operations to meet customer expectations
• Maintaining Guest Services and Front Desk Goals
• Achieving and exceeding all performance goals, budget goals, and team goals
• Conducting department meetings, and continually communicating a clear and consistent message regarding Front Office goals
• Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met
• Managing Projects and Policies
• Ensuring compliance with and fair administration of all Front Office policies, standards and procedures
• Providing services that are above and beyond in order to ensure customer satisfaction and retention

Job Type: Full-time

Pay: Up to $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Richmond, VA 23230: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• front desk: 3 years (Required)
• opera: 3 years (Required)
• Hotel experience: 4 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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