Job description

We are looking for a upbeat, outgoing, and friendly individual to join our front office team. Previous guest service experience required, hotel experience preferred but not needed. A flexible schedule including days, nights, weekends, and holidays is needed with no exceptions.

The Front Desk serves as the primary contact for all guests throughout their stay and acts as a coordinator for all other departments, while also making reservations, checking guests in and out of the hotel, balancing accounts, processing reports and completing other assigned tasks/duties.

RESPONSIBILITIES:

• Work within the brand and company's standards
• Accurately execute/maintain reservations, arrivals, and departures
• Responsible for cash balancing and credit card processing
• Operate PBX phone and coordinate calls as required/needed
• Learn emergency procedures of hotel and how to handle each situation
• Protect guest's privacy including room number and personal information
• Know makeup of hotel and surrounding area including local attractions
• Complete daily reports and procedures as required by management
• Keep work area and back office clean and organized
• Set requests for wake up calls for guests as needed
• Resolve guest complaints/concerns quickly and efficiently
• Maintains high standards of personal appearance and grooming
• Cross train and assist in all other departments as needed
• Ensure security of building and safety of guests
• Assist other departments as needed
• Other duties and items assigned by manager
• Fill Staffing requirements and be responsible to work the desk when other members cannot.
• Must be able to work weekends and holidays.

Job Type: Full-time

Pay: From $42,000.00 per year

Schedule:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• Trenton, NJ 08628: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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