Job description

We are excited to welcome a new member to our growing team!

We are a busy Oral Surgery & Sedation Dentistry office in Hanahan, SC! We are in search of a new Front Office Coordinator to join us!

As a Front Office Coordinator, you will be responsible for providing administrative support to ensure the efficient operation of the dental office. You will support doctors, staff, and patients through a variety of tasks related to patient care management, organization, and communication. The goal is to complete all activities accurately, with high quality and in a timely manner.

Hours: Monday - Friday 8AM-5PM.

Role and responsibilities:

• Organize and schedule appointments. Monitor schedule to ensure patients are in appropriate time slots.
• Produce and distribute correspondence memos, letters, faxes and forms.
• Ensure all sedation consents and treatment plans are reviewed in detail with parents, signed properly, and put in the patients chart.
• Handle receivable and payable accounts and keep financial records
• Prepare and clean treatment rooms and medical instruments.
• Prepare and clean consultation rooms.
• Move patients as necessary to keep schedule on the correct template. Changes should be made at least the day prior. (No gaps in scheduled appointments)
• Present treatment plans/fees. (Make sure copy of treatment plan goes in patient chart)
• Fax & follow up medical clearance request for clinic.
• Fax & assist with following up with Health and Physical forms.
• Manage the department voicemail email box.
• Inventory and orders for office supplies for admin area & prizes ordering.
• Collecting co-pays. Deposit cash weekly.
• Creating treatment estimates and appointments for multiple doctors.
• Able to make alterations to treatment plans, change co-pays/amount due based on changes in procedures.
• Answering phones.
• Running reports on production and collections.
• Assisting sending statements, answer questions about billing.
• Various admin tasks to keep the office flowing.
• Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable.
• Provide insurance predetermination documentation to patients and make financial arrangements.
• Submit pre-determinations to insurances as needed.
• Record all financial discussions with patients in their file.
• Communicate with referring dental/medical offices.
• Sterilizing instruments
• Keep record of sterilization/compliance log
• Insurance/billing point of contact for the office for departments other than the Oral Surgery department.
• Ensure admin areas stay stocked with all needed items.

Skills:

• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software
• knowledge of dental insurance and procedure codes

If this sounds like you, I'd love to hear from you!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Hanahan, SC 29410: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Multi-line phone systems: 2 years (Preferred)
• Insurance verification: 2 years (Preferred)
• Dental receptionist: 2 years (Preferred)
• Phone etiquette: 2 years (Preferred)

Work Location: In person

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