Job description

Cover front desk and check in guests during and after office hours during the week and or weekend; main shifts will be weekends Friday - Sunday with rotating schedule based on hotel and guest needs.

Answer calls with guests to book reservations or answer questions (Include carrying a work provided cell phone to answer reservation calls during business hours, and after hours on property guest calls during scheduled work hours)

Ensure and maintain a level of professionalism and friendliness with all guests to promote business mission statement.

Ensure cleanliness and professional welcoming appearance of front desk and general guest areas

Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.

Performs daily, weekly and monthly property inspections to note to general manager and head housekeeper

Work with Head Housekeeper to ensure cleanliness and readiness of hotel. May be asked to fill in for housekeeping staff if necessary cleaning rooms, turning over laundry, and general cleaning tasks

Performs sudden audits on rooms and other operating areas.

Assist the General Manager and Staff in in some aspects of business planning.

All Other duties as assigned by the General Manager or Management

Must be available in case to respond to any guest or employee emergencies.

Must have reliable transportation to and from work.

Available to work when needed, including weekends, holidays, and nights

Experience dealing with guests, customers in a customer service aspect

Previous hospitality experience preferred but NOT required.

Previous management experience required.

2 professional references recommended

Job requirements listed may not be all that you are requested to perform.

Reports to - General Manager / Head Housekeeper / Executive Director / Executive Assistant / Owner

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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