Job description
The primary purpose of this job position is to perform clerical support in an efficient manner in accordance with establish policies and procedures, and as directed by your supervisor. The Receptionist interfaces with the public visiting the facility and by telephone, communicates with outside agencies, and ensures that the facility is a positive choice for seniors.
Duties and Responsibilities
Administrative Functions:
- Promptly answer all incoming calls proper telephone etiquette (professional, creditable, pleasant and sincere)
- Received and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures
- Operate paging/ telephone system as required
- Answer telephone, determine nature of call and direct caller to appropriate individual or department
- Received requests from within the facility and locate personnel through paging system
- Received inquiries and release information in accordance with established policies and procedures
- Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
- Maintain a current listing of critical residents and/or residents who may not received phone calls due to their condition (May refer such calls to Nurse Supervisor/Charge Nurse)
- Greet visitors, Direct to appropriate office and/or residents’ room
- Give directions/information to visitors, guest, residents, sales representatives, etc.
- Offer beverages to visitors waiting for administrative personnel, as appropriate
- Monitor presence and location of sale representatives in the facility
- Ensure guest/visitors abide by existing rules and refuse admission to persons as directed
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