Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia. We are growing and opening new locations and we are looking for talented individuals to grow our team, as well! Our approach to addiction is comprehensive, evidence-based and individualized drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.

A comprehensive benefits package including medical, dental, vision, other voluntary benefits, Long Term Disability, life insurance and an EAP is available to all full-time employees. Full-time employees can earn up to 20 days of PTO per calendar year and will have opportunities for learning and development, skills building and may be eligible for tuition reimbursement up to $2,000 annually for qualifying courses. See bottom of job ad for more information.

We are seeking a Front Desk Patient Services Representative to work reception duties at our North Chesterfield office, which is due to open in November or December of 2022.

FRONT DESK DUTIES AND RESPONSIBILITIES:

• Answering and responding to phone calls.
• Referring new patients to intake.
• Scheduling and confirming appointments.
• Verify Insurance and enter structured data.
• Scanning documents to patient’s medical records.
• Checking patients in and out.
• Collecting co-pays, deductibles, co insurances, and past due balances.
• Providing excellent customer service to patients, employees, and vendors.

MINIMUM QUALIFICATIONS: 1 year of customer service experience

SKILLS AND BEHAVIORS:

• Medical office experience
• Customer service experience
• Experience on the phone with customers
• Experience using an EMR
• Office management experience
• Experience using computers and software

Benefits package included for all full-time employees:

• Medical Plans, Employer contribution to HSA for eligible plan
• Dental Plans
• Vision Plan
• Employer-paid Basic Life and AD&D
• Employer-paid Long Term Disability
• Employer-paid Employee Assistance Program
• Access to Health Advocate (Employer-paid employee health advocacy program)
• 401k with employer match
• Generous PTO Policy and 6 additional paid holidays
• Training, learning and development
• Tuition reimbursement policy
• Employee recognition program
• Employee referral bonuses

Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you.

Job Type: Full-time

Location: N Chesterfield, VA

The schedule is Monday through Friday 8am to 5pm.

Pay: $16 hourly

Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you.

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!

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