Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Building strong working relations with Providers, Managers, and staff
• Interact professionally with other employees, patients, Managers and providers
• Work effectively with the Training Department to contribute on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Purpose: This position will be responsible for assisting with onboarding and training of new and established Front Office Coordinators.

Responsibilities/Duties/Functions/Tasks:

• Extensive knowledge of Front Office processes, policies & procedures, Chart Prep, ICD-10 codes, Medical Insurance, and up-front collections.
• Conducts departmental orientation and completes checklist for new employees.
• Assist Practice Managers with 30, 60, and 90-day performance review and success of training results.
• Proficiency with training the staff on Nextgen PM, Phreesia and EMA.
• Receives and evaluates feedback to identify training opportunities and ongoing improvements to departmental programs.
• Upfront Collections to include Deductibles/Coinsurances/ Copay’s and Past Due Balances.
• End of day Balancing
• Orientation class for our new Front Office Coordinators.
• Travel is required

Qualifications

Education: High School Diploma

Experience: Minimum two years’ experience in Dermatology. Front Office, Call Center experience helpful. Minimum of 1 year in Leadership or training roles.

Requirement: Must have at least 2 years of Nextgen experience.

Other Requirements: Professional. Multi-Tasking and Attention to Detail

Performance Requirements:

• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
• Able to demonstrate compassion and caring in dealing with others, patients, and co-workers alike.
• Works with Training Manager to put together Protocols, Training Materials, Classes and Meetings for our staff.
• Cover Front Office when needed.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Able to sit for long periods. Fast paced environment

Physical Requirements: Must possess the manual dexterity to operate office machines including computer and calculator; stooping, bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals. Stress can be triggered by multiple staff demands and deadlines.