Job description

The Crowne Plaza Lake Placid has a Front Desk Agent position available. The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

PAY:

- Starting at $19.00 per hour, based on experience

BENEFITS:

- Complimentary golf at the Lake Placid Club Golf Courses

- Access to complimentary downhill ski passes for Whiteface Mountain

- Discounted guest room rates at participating IHG-Intercontinental Hotels Group hotels

- Health Insurance and Paid Time Off (waiting period applies)

- 401k Retirement Plan

DUTIES:

- Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.

- Answer guest inquiries about hotel services, facilities, restaurants, and local attractions in a timely manner.

- Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.

- Identify, solicit and sign up potential IHG Reward Club members.

- Follow all cash handling and credit policies.

- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

- Use proper two-way radio and phone etiquette at all times when communicating with other employees.

- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

- Balance and prepare individual paperwork for closing of shift according to hotel standards.

- Maintain a clean work area.

- Be familiar with all in-house groups.

- Fill in and support coworkers and team as needed to ensure efficient operation.

- Have knowledge of emergency procedures and assist when needed.

- Perform duties, special assignments and projects as requested by management.

REQUIREMENTS

- Communication skills – email, phone, and in-person

- Problem-solving skills - turn issues into opportunities so every guest leaves with great memories

- Fluency in English - additional language skills would be great, but not essential

- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers

- Flexibility – mornings, nights, weekends, and holiday shifts are required

- High school diploma or qualification. A college or university degree preferred, but not essential

- Prior hospitality experience would be ideal

- Ability to push/pull objects up to 50lbs (23 kg). This can involve bending and kneeling.

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift

Experience:

• Front Desk: 1 year (Preferred)

Work Location: In person

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