Front Desk Agent
Job description
At CEC, our culture is more than a catch phrase — it is visible in each person’s commitment to excellence and integrity. The CEC family brings the company’s values to life while delivering amazing outcomes. We pride ourselves on hiring people with passion, talent, a collaborative spirit, and a drive to succeed both individually and as a team.
Position Summary
This Position provides administrative and clerical support in the Infrastructure Division (data, fiber optic cabling and utility construction/installation). The Administrative Assistant deals directly with a diverse group of important external contacts, visitors, and internal contacts at all levels of the organization. Independent judgement and professionalism is required to plan, prioritize and organize a diversified workload.
Essential Duties and Responsibilities
- Call appropriate state locating organization according to state laws for utility locating in appropriate area.
- Able to read prints and follow permitting requirements.
- Keep organized log of locates for multiple jobs and uses mapping tool; responsible for coordinating and for tracking multiple projects.
- Utilize the provided mapping tool and other location information
- Indicate telecommunications locations through the utilization of paint, flags.
- Communicates other relevant information to excavation personnel or appropriate authorities about other underground utilities in work area.
- Documents all locates performed and maintains accurate records.
- Uses computer utility maps with specialized equipment to find underground cables, pipes and other underground utilities to prevent damages and ensure safety within the excavation, landscaping and construction community.
- Perform administrative and clerical accounting tasks.
- Maintain data for making transfers of personnel.
- Filing project documents, creating and maintaining project schedules.
- Arranging travel and scheduling meetings, meeting minutes.
- Process RFI (Request for Information) from contractor and submits to PM.
- Submits timecards, expenses, and other administrative tasks.
- Answer phone and returns phone calls.
- Employee customer service.
- Collaborate with management concerning current manpower regarding who is available and what resources are available.
Other Duties and Responsibilities
- Performs other related duties as assigned to ensure efficient and effective processes, completion of projects and smooth operation of department.
Education and Experience
- Education- High school diploma required with 3 years related industry and administrative experience.
- Technologies- Understanding and proficiency with Microsoft Office Products, with excellent Excel skills
- Previous experience and understanding of commercial construction and utility construction industry.
Required Skills, Knowledge, and Abilities
- Detail oriented and strong organizational skills required.
- Drives vehicle to job sites in response to routine ticket requests, emergencies, and relocates.
- Valid drivers license.
- Good verbal communication.
- Reliable and dependable attendance.
- Excellent problem-solving skills and capacity to identify and resolve problems in a timely manner.
- Ability to maintain a high degree of confidentiality and exercise discretion and appropriate judgment in handling sensitive material.
- High attention to detail, accuracy, and thoroughness.
- Mature and self-directed.
- Demonstrated ability to perform customer service with positive results.
- Work independently as well as in a collaborative environment.
- Customer service oriented.
- Planning, calendaring and organizing.
- Attention to detail and accuracy.
- Flexibility and adaptability.
- Knowledge of clerical and administrative procedures and systems such as filing and record keeping.
- Must be able to pass drug and background check.
Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires mobility within an office environment.
Regularly required to talk and hear. Ability to effectively communicate with others both written and orally, including using the telephone.
Prolonged periods sitting at a desk and working on a computer.
The employee may be required to walk; climb up stairs, reach with hands and arms; and bend.
May be required to stoop, kneel, and crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Possess good hearing, normal or corrected.
The employee must be able to regularly lift and/or move up to 10 pounds and lift and /or move up to 50 pounds occasionally.
Must be able to work 8 hours a day, 40 hours per week, and overtime as required and night or weekend shifts, as needed.
CEC Companies is an Equal Opportunity Employer committed to diversity in our workforce. It is our policy to attract and retain the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, status as a military veteran, or any other status protected under federal, state, or local law. Diverse candidates are encouraged to apply.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Billings, MT 59106: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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