Job Summary

We are Altice USA; a family of businesses that includes Optimum, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We’re building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.

Under general supervision, the Field Technician - Outside Plant V repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices.

Qualifications

High school diploma or equivalent Minimum of 6 months BBT IV-OSP level experience preferred Experience working with ISP or “Hot Hands” for ISP Experience and/or knowledge of OSP Construction tasks Appropriate valid driver’s license and driving record within Company standards. Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirements Ability to drive Company vehicle in a safe and responsible manner Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable). Knowledge of basic mathematics Knowledge of basic electronics Skill in using a Windows-based computer Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters) Ability to prioritize and organize effectively Ability to work independently and with others Ability to communicate in person and by telephone Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires Hand and finger dexterity to carry and to use tools and equipment as necessary Ability to work while standing 50 - 70% of the time Ability to use any equipment in a safe manner, in accordance with company, industry and regulatory standards Ability to safely lift 75 pounds Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is available. Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds) as needed Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting BDS & BTS certification preferred Fiber repair and troubleshooting experience preferred

Responsibilities

Supports and mentors lower-level technicians and fulfills service and installation as needed to exceed customer needs. Provides quality internal and external customer service reflecting the Company values Coaches and mentors other technical operations team members Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices Maintains a unity gain network Fulfills FCC-required network tests Serves as a mentor to other team members, providing instruction, support and direction Performs all duties of Broadband Technician I, II, III and IV as necessary Troubleshoots and repairs the distribution network from headend to customer's electronic devices Maintains network integrity through preventive maintenance Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products Resolves or escalates customer complaints, as appropriate Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle Meets scheduled appointment windows Completes work orders and other documentation on paper or by mobile device Represents Company to collect payments and equipment; secures appropriate customer signatures Uses small hand tools, power tools, meters, and other test equipment Maintains and secures Company truck and equipment Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required