Field Service Technician
Job description
Key Responsibilities:
The key responsibilities of a Multifunctional Printer (MFP) Technician (Digital Product Technician) include, but are not limited to:
- Interact with internal and external customers for the purpose of determining service needs on printer equipment, document solutions, and ensuring a high level of customer satisfaction.
- Spearheading projects.
- Setup, Deliver, Install and Maintain MFP office equipment at customer locations.
- Monitor parts and supply inventory
- Familiar with network integration, scanning implementations, install plans and open to researching and testing new technology.
- Motivated to become a digital product specialist
Premiere will provide training where needed.
Customer Service:
Interact with internal and external customers for the purpose of determining service needs on equipment, document solutions, and ensuring a high level of customer satisfaction.
The Person:
The key skills and qualities of a Copier Service Technician are:
· A High School Diploma or GED is required and a Business school, Associate's degree or equivalent is a plus.
· Excellent Customer Service Skills.
· Detail Oriented.
· Motivation to learn new Technology.
· Good Communicator/Listener.
· Must have related experience in the Copier and Networking industry (minimally 1-2+ years of prior field service experience as a technician working on color copiers, printers and MFPs preferred).
· This position requires a valid, driver’s license and reliable transportation with a minimum level of auto insurance coverage.
· Physical requirements: ability to bend, stoop, kneel, crouch or to lift or move 50 pounds.
Job Type: Full-time
Pay: $20.00 - $36.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Do you like solving printer technical problems? Hardware and software?
- Are you comfortable installing a print driver on a computer?
- Are you interested in learning more about networks, document management + digital transformation?
Experience:
- Printer Equipment repair: 1 year (Required)
License/Certification:
- Driver's License (Required)
- car insurance & reliable car (Required)
Shift availability:
- Day Shift (Required)
Work Location: On the road
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