The Role

Evaluate customer calls and match the right technician to every job.

Responsibilities

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician s progress.

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.

Benefits

• 100% insurance premiums paid for Medical, dental, vision and disability with reasonable co-pay and deductible plans
• Company iPhone
• Paid Training from In-House and Outside Sources
• Paid Holidays and Vacation
• 401K after 1 year

About Us

You re in the right place if you are looking for the most employee and customer focused HVAC and plumbing jobs in eastern North Carolina. Our priority is happy employees and great customer service!! We are a locally owned and operated service and replacement business for heating, air conditioning and plumbing.

B&J Plumbing Heating and Air Conditioning has been servicing the needs of Wilson, Rocky Mount, Goldsboro and other nearby homeowners for over 40 years. B&J is always seeking professional, customer-focused service people to help serve our large and rapidly expanding customer base. If you re looking for a company that wants you to learn, grow, succeed and live the same quality lifestyle as the customers we serve, let s talk!

We are a family owned and operated company that throughout our four decades of business, has maintained an excellent reputation with our customers, suppliers, code enforcement authorities, employees and their families. Since 2008 an independent nationwide study of customer and employee satisfaction has consistently ranked B&J as one of the TOP 10 plumbing, heating and air conditioning service companies in the nation!

In an industry often plagued by overworked and underpaid people, we provide job opportunities that allow our employees to live a comfortable lifestyle. We make it possible for our people to be able to own their own homes, take great vacations, send their kids to college and retire in comfort. It is our commitment to every employee at B&J Plumbing Heating and Air Conditioning.