Job description

Are you looking to move up and take a leadership role or a new place to work then come work for us.

Position Summary:

· The Executive Housekeeper will report directly to the General Manager

· Primary duties include managing the Housekeeping department of the property

· Responsible for supervision, labor, and cost control of the housekeeping department while providing the highest quality of cleanliness for the hotel in accordance with the standards of cleanliness for both the guest rooms and public areas; while maintaining guest satisfaction

• Supervising and coordinating activities of room attendants, housemen, lobby attendants and inspectors.

· Assists in the managing and directing of the day-to-day operations of all housekeeping and laundry functions

• Promotes teamwork and quality service through daily communication and coordination with other departments.

· The Executive Housekeeper will be part of the senior management team at the hotel

Pre-Requisites (Requirements):

· Be able to comprehend and speak the English & Spanish language

· High School diploma or equivalent of same

· Must display professionalism at all times

· Must have excellent attendance and punctuality

· Must have good organizational and time management skills

· Must have excellent communication and interpersonal skills

· Must have the ability to interact with many types of personalities

· Must have sound judgment and discretional skills and work with little or no supervision

· Must be able to consistently work under pressure and simultaneously prioritize multiple projects

· Must possess and acute attention to detail

· Must have the ability to train others

Work Environment & Context:

· Must be able to stand for eight hours, bend, stretch, and reach

· Long hours sometimes required. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings

· Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

· Must be physically and visually able to utilize the computer and other necessary office equipment

· Capable of working in a faced paced environment and in stressful situations

· Must be able to respond to multiple task interruptions in order to provide service to internal and external customers

· Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

• Promote teamwork and quality service through daily communication and coordination with other department heads.

Essential Functions:

· Manage and coordinate the activities of the Housekeeping Team. This is accomplished through daily shift meetings, monthly department meetings.

• Ensure rooms are 100% clean and properly prepared so our guests are comfortable and can rest well.

· Maintain agendas and sign in sheets.

· Inspect all areas of the hotel: guest rooms, public space, back of the house, and grounds

· Ensure all brand, health, cleanliness and safety standards are met.

· Balance and clear room status nightly; compare the housekeeping report with the hotel PMS and resolve any discrepancies.

· Maintain the necessary items to effectively operate department. This includes and not limited to: guest loaned items (roll always, cribs, microwaves, refrigerators, etc.) This is done through monthly inventories, proper ordering, receiving and maintenance of supplies.

• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.

· Log and process invoices for payment, including coding, and submitting to management.

· Ensure all equipment is in good working order: vacuums, laundry equipment, carts, etc.

· Maintain key control for guests and associates. Keys are to be accounted for and secured on a constant basis.

· Train, motivate, coach, counsel, & discipline according to brand standards

· Schedule employees and ensure employees perform within the labor model expectations

· Supervises "Lost and Found" Department

· Ensures compliance with OSHA and ADA policies

· Maintain guest privacy

· Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance

· Coordinate with the Maintenance Department to ensure maintenance requests are initiated in a timely basis and the property is maintained in a like-new condition.

• May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods.

· Participate in the hiring and evaluation process

· Be able to work a flexible schedule

· Perform additional tasks as requested by your management team

· All other duties as assigned and within the realm of physical capabilities.

• Carry out special needs and requests of the guests, VIP’s and repeat visitors.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Maintain and in a efficient manner minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
• Work with the management team to help drive improvements in team member engagement that are aligned to the service philosophy.

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Must have the ability to manage people.

· Bilingual is a plus.

License/Certification:

• Driver's License (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• Employee discount

Schedule:

• Holidays
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 2 years (Preferred)

Work Location: In person

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