Job description

The position is for Saturday & Sunday evenings from 3pm - 11pm. There is a possibility of more hours depending on hotel occupancy.

Opera PMS/Holiday Inn experience a plus!

Front Desk Agents are responsible for providing an excellent welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments.

Essential Duties and Responsibilities:

Process guest check-ins and check-outs
Empathetically listen to guest inquiries and provide appropriate responses.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements.
Pre-register designated guests and prepare key packets.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.

Resolve discrepancies on the room status report with Housekeeping.
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Other Responsibilities:

Knowledgeable in hotel services and programs.
May be required to assist in any and all departments in the hotel and directed by management.
Supervisory or Management Responsibility: n/a

Minimum Education and/or Experience:
High school diploma or equivalent preferred

Hotel experience preferred - Opera/Holiday Inn experience is a plus

Requisite Abilities and/or Skills:
Customer Service attitude
Excellent communication and organizational skills Great team player
Problem Solver
Punctual
Ability to work in a fast paced environment

Job Type: Part-time

Pay: $15.00 - $15.50 per hour

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• White Marsh, MD 21162: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

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