Who is Chapter?

We are a medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to everybody.

We are a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.

Our Value Proposition:

Chapter Aesthetics is a leading medical aesthetic studio providing evidence-based, non-surgical and cosmetic treatments for people who want to live in the "wow." We focus on helping guests define their goals, customize their plans, start their journeys, and finally, love their results. Our values are our inspirational guide in continuing to deliver on our people-first promise, paying them well and working together to solve tough problems. If you're ready to start your next chapter, where opportunities become possibilities to shine, let's chat!

In this Role:

The Aesthetic Care Specialist is a critical member of the Chapter team. This position is responsible for: Delivering a variety of aesthetic treatments with exceptional skill and confidence, including facial aesthetic treatments such as custom facial peels, SkinWave, and SkinPen; delighting patients with exceptional guest service; supporting and participating in sales and marketing strategies; having up-to-date knowledge about Chapter products and services; and confidently educating patients on the benefits of Chapter products and services. This position is pivotal in achieving guest satisfaction, retention and word-of-mouth referrals, and will have a significant impact on the ongoing success of Chapter.

What will you do as an Aesthetic Care Specialist?

• Delivers on Chapter's promise of extraordinary results, innovation and safety by upholding all procedures and protocols and participating in advanced education specific to all regulatory agency and Chapter guidelines

• Maintains accurate and timely written and photo documentation for each patient interaction

• Upholds facility standards by assuring all treatment rooms, devices and supplies are organized and cleaned according to established procedures and protocols

• Consistently meets and/or exceeds individual key performance metrics (i. e. average ticket, product sales, rebook, retention goals) by following established consultation and retail systems

• Educates all non-members as to benefits of Chapter membership and consistently reinforces benefit of membership to current members

• Ensures 85% + booked clinic schedule

• Represents Chapter Purpose and Values in all circumstances

What will you bring as an Aesthetic Care Specialist?

• AP Esthetician license credential

• Licensed to practice in state of designated studio

• High school diploma or equivalent required

• Superior interpersonal and customer service skills

• Demonstrated strong sales skills including active listening, effective presenting, and handling objections

• Knowledge of modern office procedures and methods including telephone communications, computer systems, and record-keeping

• Ability to establish priorities, work independently, and proceed with objectives without supervision

• Ability to handle and resolve recurring problems

But wait, there's more!

As a people first organization, your health and well-being is important here at Chapter. So, we offer to all our employees:

• Position-specific, hands-on training, through our very own Chapter University

• On-site team atmosphere and supportive culture

• Monthly uncapped bonus opportunity

• Discounted treatments and products

• Full Medical benefits, including dental discount

• 401k plan with generous match

• Paid Time-off & holidays

• Work-life balance

• Career advancement opportunities

Did you know that women and minorities are less likely to apply to a position if they don't match 100% of the job qualifications? Don't let that be the reason you miss out on this opportunity! We encourage you to apply anyway. Don't count yourself out!

Chapter is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.