Exciting showroom position supporting customer satisfaction.

Customer Service Sales Representative located at Pella Showroom 4010 Boardman Canfield Road, Canfield, OH 44406 .

Benefits:

• Pay range pending on experience $19.00 -$23/hourly
• 9am-5pm Monday -Friday & 1 Saturday a month.
• 401(k)
• Dental insurance
• Bonus potential
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Support customer growth, profitability and other performance objectives of the branch office through coordination and maintenance of all inside selling and office procedures.

Ensure all policies and procedures in accordance with the Gunton Selling System are handled in a timely manner. Accurate follow-up on all customer requests, quotes, orders, and inquiries.

Work in conjunction with Sales Representatives to ensure that the branch office achieves performance goals in customer satisfaction, quotes, bookings, cost containment, and margin (discounting).

• Must have professionalism
• Convert In-Store, Phone-In, or Website contacts into appointments for the appropriate segment outside sales representative.
• Manage the input of information into our contact management system (CRM) so data is up-to-date and accurate.
• Develop extensive product knowledge, process knowledge, and the ability to navigate the Pella Direct Quoting System.
• Translate blueprints into detailed, concise take-offs that are legible and accurate.
• Convert take-offs into quotes through the Pella Quoting System into accurate proposals/contracts.
• Maintain high centralized quoting usage so that majority of time can be devoted to selling activities (showroom selling, rospecting, and quote follow-up) rather than administrative work.
• Communicate customer product service needs to the customer service team through the Gunton Private Network in a timely manner.
• Assist in the training and development of new employees.
• Participate in seasonal Friends of Pella /Non Pella User seminars for prospects and customers with the goal of increasing sales
• Manage mailings; filing, software updates, office supplies, and promotional literature inventories.
• Proactively supports all segments with the Windowscaping Center.
• Make daily prospecting calls to facilitate appointments for all outside Representatives in Windowscaping Center.
• Manage housekeeping activities involving all Windowscaping team members to maintain a clean, professional, presentable office environment.
• Perform additional responsibilities assigned by your manager

Customer-focused

• Team-focused
• Process driven
• Results oriented
• Outstanding organizational skills with the ability to multitask with an attention to detail
• Highly computer literate, proficient in Microsoft office
• Strong verbal and written communication skills
• Professional appearance
• Excellent interpersonal skills
• Time management abilities
• Previous selling experience
• Ability to read and understand blueprints
• Experience in construction industry
• Leadership abilities