• Creates, documents and maintains County business processes; sets and maintains application level security; develops and administers security definitions and profiles.
• Coordinates with information technology and end users to determine patches/updated logic and application upgrades implementation; tracks functional upgrades in new releases of ERP software; educates end users on new functionality and implements new functionality upon request,
• Develops training curriculum and conducts training sessions.
• Consults and coordinates with information technology and/or system vendors to resolve application/system and equipment problems.
• Responds to end user requests for assistance.
• Translates County business requirements into business solutions utilizing ERP system functionality; acts as liaison between executive and management staff, end users, and information technology staff to design and configure business solutions to ensure business requirements have been met.
• Creates and maintains table driven business rules and other ERP application configuration settings.
• Develops and manages project plans to implement business solutions; monitors and communicates progress of project.
• Creates custom program designs to be coded and tested by information technology; develops and coordinates acceptance criteria with end users.
• Develops, with end users, test plans and procedures for implementation of added functionality, custom programs, and software upgrades and system patches; coordinates with information technology to test patches/updated logic and overall application upgrades.
• Creates end user reports utilizing the vendor's report writer and query tools; automates business process by using application workflow technology.

• ERP System modules in finance, and/or accounting, and/or budgeting, and/or human resources, and/or payroll, and/or property tax.
• Business Process Reengineering (BPR).
• ERP business solution implementation.
• Problem diagnosis and troubleshooting techniques.

• Relational database theory and design.
• Security methods for managing ERP system access.
• Principles and practices of training.
• Principles and methods of automated records system management.
• Web-based business processes; such as, recruitment, procurement, employee self-serve, etc.

• Develop, communicate and execute detailed project plans.
• Define and document business requirements.
• Configure ERP application or create custom software designs.
• Create reports utilizing ERP application reporting tools.
• Establish and maintain effective working relationships and maintain high levels of customer service.
• Communicate effectively both orally and in writing; follow oral and written instructions.
• Read, understand, interpret and apply ERP system manuals.
• Work independently under limited supervision, exercise initiative within established procedural guidelines, and organize and prioritize work to meet established deadlines.
• Log and track new releases of software, associated functional upgrades and software patches.
• Coordinate implementation of new software releases, functional upgrades and software patches with information technology and end users.
• Write clear and concise instructions and training plans.
• Microsoft Office software including Access, Power Point, Excel and Word.

The knowledge, skills, and abilities listed above may be acquired through various types of experience, education or training. Typical ways to acquire the required knowledge, skills, and abilities are listed below:

Completion of all coursework leading to a Bachelor's degree in Computer Science, Business Administration, Public Administration, Finance, Accounting, or a related field
AND
Three years of experience in business systems analysis, design or management

• A completed County of Monterey Employment Application
• Responses to all the Supplemental Questions