Job description
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!
Outcomes and Activities:
- This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
- Manage a team of direct and indirect staff with varied skillsets and backgrounds
- Support, maintain, and enhance our web and mobile properties by predicting, preventing, and identifying issues through clear metrics, monitoring, and alerting
- Lead seniors and Managers who own applications in varied domains, including internal and external web properties and mobile applications
- Engage in discussions with leaders within and outside of Engineering regarding new requirements, system features and limitations, and development timelines and costs
- Work with your leaders to propose and review architecture changes, estimates and timelines, and operational concerns such as alerting, metrics and data reconciliation
- Manage and plan capacity allocations as well as team size and structure
- Ensure clear information is collected for assignments.
- Accurately categorize work to ensure it is directed appropriately.
- Support prioritization processes led by the Project Management Office (PMO) or App Owner and provide input.
- Engage in planning processes led by the PMO or App Owner. Provide effective estimates, manage workload, and keep leader aware of capacity to support new or existing work.
- Minimize the need for customization by understanding business requirements and applying application domain expertise to solve problems.
- Efficiently gather requirements, develop, test and deliver a quality product.
- Perform assigned recurring tasks in a timely manner in order to maintain application health.
- Identify opportunities to reduce recurring work where practical (and/or improve performance, reduce risk, etc.).
- Perform requirements/solution design for initiatives involving multiple team applications as well as applications owned by other teams.
- Remove roadblocks and escalate where appropriate.
- Communicate clearly with team members, customers and leaders.
- Remain compliant with our policies, processes and legal guidelines.
- Rigorously assess and action the dimensions of Org. Health for which you have direct control in order to effectively coach your team and drive improved performance
- Ensure your team consists of the Right People
- Set and enforce Clear Expectations for your team
- Monitor and evaluate team performance and continuously coach team members via the Performance Management process
- Identify Training opportunities and act as the primary trainer on core Policies and Processes
- Create a Right Environment as measured by departmental PULSE and GPTW survey scores
- Set your team up for operational success by:
- Getting close to the work and the people thru a mix of doing the work yourself and observing your team members doing the work
- Deploying team members to handle the daily ebbs and flows of the work
- Enforcing the proper application of department processes and policies
Competencies: The following items detail how you will be successful in this role.
- Impact Analysis: Understand the rationale behind and how changes impact the enterprise and/or applications and across the technical ecosystem.
- Solution Design: Ability to translate high level requirements to create and implement designs that meet the needs of the customer, are technically sound, maintainable and cost effective. Ability to identify missing or ambiguous requirements. Ability to design at both high and low levels of abstraction, understand complex requirements and translate into understandable solutions. Ability to accurately estimate based on requirements.
- Technical Domain: Have an understanding of the technical domain, including the application architecture, design and data of the application they support and systems to which Engineering interfaces.
Requirements:
- Bachelor’s Degree or equivalent experience.
- Minimum of 5 years in leading project teams.
- Minimum of 3 years providing leadership and capacity management for full-stack web development teams in an environment including frameworks like Angular, Java, and a CMS platform
- Experience with Cloud SSO across web and mobile platforms using vendors such as Azure B2C
- Demonstrated experience managing vendors and internal stakeholders
- Experience with and willingness to encourage and defend the work-life balance of your team
- Proven experience as an effective mentor.
- Practical expertise in Software Development Lifecycle.
- Acts as functional expert; stays current on best practices and applies them effectively.
- Responds promptly and effectively to resolve incidents, tasks, and projects.
- Shows initiative by working hard and smart.
- Solves problems at the source by offering simple, working solutions.
- Communicates changes clearly, concisely, and objectively (verbally & in writing).
- Anticipates the impact of a change or project across multiple systems.
- Willingness to participate in an on-call rotation.
- Champions the current process and recommends data and process improvements.
Preferred Experience:
- Portal, Mobile, Angular and Spring Boot experience preferred
- Experience with Dynatrace, Google Analytics, Adobe Web Analytics, or other metrics and monitoring tools
- Experience with AWS or other cloud platforms in a mixed on-prem/cloud environment
- Be able to research and resolve a wide range of issues
- Demonstrate a motivation and capability to teach others
- Ability to gain trust of others and builds solid relationships across and vertically throughout the organization and relate well to all business users
- Ability to communicate effectively (both written and verbal) with all levels
- Be self-motivated and directed.
- Effectively prioritize and execute tasks in a high-pressure environment.
- Be analytical with proven problem-solving abilities.
- Be able to provide exceptional customer service.
Targeted Compensation: $130,000 - $175,000 + an annual bonus
This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b/ H-4 or F-1 OPT visa holders.
INDCSMP
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Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:
- Identify the Right People by recognizing top talent
- Set Clear Expectations by managing change and directing others
- Train team members and focus on developing talent
- Performance Manage by ensuring accountability and driving results
- Create the Right Environment by establishing trust and managing conflict
- Maintain the Right Number of team members needed to build an effective team
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click
here
for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
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