The Arizona Department of Administration Arizona Strategic Enterprise Technology (ADOA-ASET) is seeking an Engagement Manager as an integral part of the Business Engineering Division.

The selected candidate will fill a critical role of being the single point of contact within ASET for all Agencies, boards, and commissions (aka Customers). The Candidate will work closely with cross-functional teams within ADOA-ASET including Technical and Business analysts, Strategic Consultants, Network, and Operations.

The ideal candidate will provide training, and facilitate the work of the Engagement Managers on the team. They will do this by creating standard work and processes to ensure that all on the Engagement Team are properly trained as the face of ADOA-ASET.

The selected candidate will be a trusted and preferred partner/advisor to our customers and will represent all of ASET to all of our agency customers.

• Monitors and Provides technical oversights for assigned Agencies projects/programs.
• Works directly with agencies/Customers to address critical project issues and/or other program support, including enterprise-level application support.
• Creates standard processes for all Engagement Managers on the team and trains other Engagement Managers as needed.
• Manages all key vendor discussions and assists in the development of vendor management contracts internally with a view to provide the contract vehicle as a product or service to Customers.
• Reviews, manages and approves Project Investment Justifications (PIJs).
• Evaluate IT projects over $1M and make recommendations to the Information Technology Authorization Committee (ITAC).
• Collaborates with other divisions within ADOA and establishes processes and touch-points.
• Works closely with Strategic, Business, and Technical Analysts within our Customers in developing their IT plans aligned to the vision for the State of Arizona.
• Assists Customers with budget requests as necessary to facilitate IT-funding. Assists Customers with IT-solution identification, vendor selection, and provides high level advice and feedback as required on IT projects.
• Creates templates for and then specific proposals and agreements for engagement with ADOA-ASET and is responsible for maintenance of such agreements throughout their life-cycle. Support other Engagement Managers as needed.
• Assists Customers with risk identification, assessment, and mitigation.
• Performs detailed site surveys to assist with trend analysis for hardware, software, security, applications, licenses, etc.
• Has complete knowledge of the service offerings and works closely with other teams and individuals within ADOA-ASET to provide visibility on customer needs and their feedback.
• Along with a team of business and technical analysts and experts, provides support to customers on opportunity assessment, end of life, and end of support IT issues.
• Is responsible for Account Management including on-boarding, off-boarding, and Intergovernmental Services Agreements (ISAs).
• Develops and maintains procedures for interactions between Customers and ADOA-ASET. Develops and maintains AMS Huddle Board and other key Business Engineering KPIs/metrics to measure the quantitative and qualitative value of the role.
• Assists with Customer interaction and management during emergencies. Contributes to knowledge-base, process maps, and overall maturity of the organization. Completes other projects and duties as required and assigned.

Knowledge of:

• Business Requirements development, as well as design, build, test, configuration, and implementation processes for application and system software and hardware implementation projects.
• Broad knowledge of IT infrastructure options, including facilities, computer hardware, systems software, networks, and telecommunications for a variety of platforms; this should include infrastructure support staff, data, operational procedures, financing, and other key components.
• Software systems development life cycle and IT evaluation, planning, and procurement development and implementation stages and best practices.
• Principles of standard work within the context of Arizona Management Systems (AMS).

Skills in:

• Command of program/project management, extensive knowledge or management principles, concepts and techniques and their practical application, and a comprehensive knowledge of business practices and processes.
• Skilled in applying tools and techniques of project management to negotiate formal acceptance of the scope with stakeholders, and to manage needed changes in scope and deliverables throughout a projects.
• Able to create, maintain, and train others on the standard work associated with the Engagement Manager role.

Ability to:

• The ability to learn new skills quickly, the ability to develop and adopt appropriate customer engagement strategies that build mutual trust between Customers and ADOA-ASET.
• Strong Verbal, written, and presentation & communication Skills.
• Assist in the development of process maps.
• Interface with ADOA Divisions' & Customers', sales and technical personnel in a professional manner.
• Demonstrate understanding of Customer environment.
• Puts internal systems and procedures in place to assure that all relevant information is shared consistently.
• Demonstrated ability to apply creative solutions that meet needs and priorities of Customers.
• Demonstrated ability to effectively articulate the relationship between ADOA-ASET and the Customers.
• Demonstrated ability to lead [virtual] team(s) to design solutions for the Customers.
• Demonstrated ability to effectively articulate the relationship of the Customers' program(s) to other work units/programs.

Bachelor's Degree or equivalent in Management Information Systems, Computer Science, or related fields OR at least 10 years of experience in a major discipline related to software development or technical services, or related field.

Background and reference check, including a criminal records verification

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note, enrollment eligibility will become effective after 27 weeks of employment
  

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov 480-645-2290 for assistance