CRS - Comprehensive Refugee Services

The Employment Specialist Case Manager will assist the refugee client in overcoming obstacles to obtaining employment so that the client may attain a goal of self-sufficiency. The Employment specialist will perform a wide range of activities from job development to placement and follow-up with the client. The position requires a fully bilingual person who can communicate with clients and translate for employers as needed. The Employment Specialist Case Manager works closely with Community Based Refugee Services and Case Managers. The ability to converse, read and write in Spanish, Creole or other refugee-specific languages is necessary to accommodate the needs of a growing community. The position requires the ability to prioritize, coordinate, multi-task and take initiative, work individually and function as a member of a team and be dependable.

General functions:

• Develop new job listings according to the client’s capabilities and job readiness.
• On-going job development and establishing positive working relations with potential employers.
• Able to work closely with department Case Managers and teamwork with peers.
• Conduct intake, assessment, follow-ups , and employability development.
• Work with the Refugee Services Employment Services Coordinator to reach programmatic goals and objectives.
• Must adhere to strict confidentiality of all client information.
• Openness to others’ views, give and welcome feedback.
• When using the CCCFL agency vehicle, maintain a proper auto log and report any incidents, accidents, needed repairs, maintenance, etc. to Supervisor immediately.
• Ability to conduct pre-employment training ( PET ) and Cultural -Community Orientation.

Education and Experience:

• The Employment Specialist Case Manager must have a minimum of two years of experience in immigration/refugee-related work.
• Knowledge of employer work practices and pre-employment preparation is necessary to assist the client in entering the employment workforce.
• Must have a deep personal commitment to serving as an advocate for people in need and be capable of establishing and maintaining effective working relationships with outside employers.
• Working knowledge of Microsoft Office, Word, Excel, Outlook, and PowerPoint is necessary as well as of area employment resources.
• Must have a valid Florida driver’s license with an excellent driving record.
• Must be able to communicate well, written and orally, in both English and Spanish.

Other Skills and Abilities:

• Strong attention to detail.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Quick learner.