Job description

The starting wage: $18.50/hour uncertified or $20.50 – $21.50/hour certified (DOE).

The position involves substantial public contact, receiving incoming radio and phone calls, and entering information into the computer aided dispatch system. Individuals must be able to multi task with accurate typing (35 words per minute) and computer skills. This facility handles multiple calls from different agencies which will need dispatched out simultaneously. Applicant must be able to remain calm and maintain composure and treat people with respect even under pressure in stressful situations. Individual must possess the ability to consistently think clearly; act quickly; and calmly in a wide variety of situations.

The position requires SD State Certification for radio dispatching. The training, completed in Pierre, SD will be provided to successful applicants. Position requires a medical physical (UA and hearing test), fingerprinting and background check.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Respond to emergency and non-emergency calls for assistance and information. Provide dispatch and communication support services for police, fire, emergency medical, and related services.
• Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired
• Translate information to the appropriate codes
• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
• Perform emergency medical dispatch and crisis intervention services
• Ask vital questions and provide pre-arrival instructions for emergency medical calls
• Monitor and operate a radio console and computer equipment
• Receive and respond to a variety of emergency and non-emergency services and complaints
• Ask questions to interpret, analyze and anticipate the caller’s situation to resolve problems, provide information, dispatch emergency services, or refer callers to other resources
• Dispatch and coordinate the responses of public safety agencies
• Identify appropriate number and type of equipment or apparatus to dispatch
• Enters and modifies information into local, state and national computer databases
• Monitor and respond to a variety of technical systems and alarms

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Typing: 1 year (Preferred)
• Dispatching: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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