Have you ever seen a Koozie® can cooler with the name of your favorite band or performer at a concert? Have you ever seen a pen, a magnet, a calendar, a vacuum sealed tumbler, an award, a grocery bag, a ceramic mug, a backpack or duffel bag with a company logo or slogan? If you have, you very well may have seen products manufactured or decorated/imprinted by the amazing team at Koozie Group (formerly known as BIC Graphic). We are the behind the scenes company producing swag and promotional products for our customers. We have amazing brands and products, some of which include Koozie®, BIC®, Triumph®, JAFFA® and more….and we want you to join our Koozie Group Family!

Why join the Koozie Group team:

• People First culture
• Flexible Schedules
• Great Shift Differential (2nd Shift - $1.25/hr / 3rd Shift - $1.75/hr)
• We will train for all positions!
• Climate controlled environment (Clean and Heat/AC!!)
• Great Benefits (Health, Dental, Vision, 401k with match, and more!)
• Paid Time Off (Vacation, Sick, Personal)
• Tuition Reimbursement
• Advancement Opportunities (as soon as 6 months)
• Employee Referral Bonus Program
• Annual Performance Reviews
• Employee Discount Program

Job Summary:

The Elite Customer Care Representative acts as the one-on-one contact person for the elite accounts, national account managers, and field sales representatives for all customer service needs. The Elite Customer Care representative performs customer service liaison duties between account distributors and internal customers.

Schedule for this role will be Monday-Friday 10am-6pm

Responsibilities:

• Answering emails from both internal and external customers within a 1-2 hour time frame.
• Handling inbound and outbound phone calls
• Work with National Account Managers and Field sales Reps to provide them with the support they need. We work hand in hand to assist them in taking care of their accounts. (Spec samples, virtuals, random samples, idea generators, show specs, and work trade shows when needed)
• Preparing pricing quotes, special pricing programs and special projects as needed.
• Works as liaison with production to secure rushes for customers to meet event dates and work on claims and resolution with customer for one call resolution support.
• All other duties as required

Qualifications:

• High School Diploma or equivalent
• Minimum 18 years of age or older
• 3-5 years of Customer Service/Call Center experience highly preferred
• Strong verbal and written communication skills (Bi-lingual (French/Spanish) preferred)
• Proficient in Microsoft Office
• Sales Force Experience Preferred
• Ability to multi-task
• Strong problem resolution skills
• Ability to work under pressure
• Previous customer service experience required.
• Current product knowledge a plus

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.

Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.

In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.