United Way of El Paso County is committed to improving the lives and futures of all people in the community. We bring together expertise, funding and volunteer support to positively impact education, health, basic needs, and financial stability. In partnership with others, we work to eliminate inequities experienced by diverse populations so that all people have a safe, healthy home environment, achieve their educational potential, and increase their financial stability. We commit to building bridges across cultural, racial, religious, and economic boundaries.

Position: Compliance Specialist

Reports to: El Paso United Community Resiliency Center Manager

Purpose: The Compliance Specialist supports the mission of United Way of El Paso County (UWEPC) through the El Paso United Community Resiliency Center by reviewing applications for assistance, verifying eligibility and approving assistance to address community needs as a result of the COVID-19 pandemic. The Compliance Specialist helps ensure all applicant’s supporting documentation comply with relevant regulations and policies that adhere to the program/service implemented.

MAJOR DUTIES & RESPONSIBILITIES:

• Process and review applications for rental and utility assistance.
• Review all documentation, forms, and certification files to validate information and make determinations of eligibility for assistance, ensuring compliance to the program procedures for eligibility requirements.
• Utilize technology platforms to communicate and collect information and documentation as needed.
• Complete review of applications in a timely and accurate manner, consistent with regulatory guidelines, with the need for strong time management skills.
• Maintain client files and documentation according to quality assurance, grant reporting, and auditing standards. Ensure client file contains all required and acceptable documentation and verification.
• Serve as liaison between Resiliency Navigator and/or applicant on additional documentation requests.
• Support Manager with processes for payment distributions (applicable for eligible/approved applicants).
• Assist in administrative duties for the project by maintaining reports, filing and organizing data.
• Provide backup assistance to other Compliance Specialist(s), as needed.
• Perform other duties as assigned.

Community Partnerships

• Maintain working knowledge of the status of programs, engagement, and initiatives to fully participate and provide status updates, when necessary.
• Seek and maintain strong community partnerships with local service providers and potential supporters.
• Cultivate a strong collaborative of response and engagement in the Community Resiliency Center by convening partners to assess community needs and strategically execute programs in collaboration with partners.
• Participate in recurring program and strategic meetings to assist in shaping the vision of UWEPC Community Impact products and partnerships in relation to the Community Resiliency Center.
• Advocate for UWEPC Community Impact products with community partners and stakeholders. Research new programs and services that may be relevant to the mission and values of UWEPC.
• Develop and cultivate successful strategic business/personal relationships.
• Facilitate relationships with partners for direct services to clients including reporting, and information-sharing.

CROSS FUNCTIONAL RESPONSIBILITIES:

Community Engagement

• Work effectively with other teams at United Way to provide appropriate support and value to partners. Leverage relationships to create additional opportunities with other organizations and individuals.
• Foster creative thinking and facilitate future partnerships within corporate accounts.
• Attend key community events and activities as a way to promote United Way of El Paso County’s mission, vision and core values becoming a defined community ambassador for United Way, in particular as it relates to the Community Resiliency Center and disaster response.
• Cultivate community support for United Way by maintaining contacts with local organizations, businesses and individuals.

SKILLS AND COMPENTENCIES:

Interpersonal Skills

• Experience working in collaborative environments and cross functionally to achieve goals.
• Strong project management, process improvement, or other applicable experience.
• Strong analytical skills using data to support decisions.
• Problem-solver and self-starter who initiates solutions; collaborates and negotiates effectively with team members, partners, and stakeholders. Strong ability to distill and communicate complex issues and concepts to others.
• Personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, and sense of humor.

Computer Skills

Intermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, Excel), Intermediate knowledge of virtual meeting platforms i.e. Zoom, GoTo Meeting, Microsoft Teams; Intermediate knowledge of case management software and workflow.

Key Competencies

• Cultivates: Equity Mindset, Network Mindset and Learning Mindset
• Think Strategically: Applies appropriate strategic logic to decisions and initiatives. Identifies efforts that will have the greatest strategic impact.
• Promote Collaboration: Fosters a sense of teamwork, leverages differences, and facilitates the effective interaction and contribution of others to achieve goals.
• Engage and Inspire: Articulates and inspires commitment to a plan of action aligned with organizational mission and goals.
• Inspire Trust: Gains the confidence and trust of others through principled leadership and sound business ethics.
• Innovate: Champions new ideas and initiatives and creates an environment that supports innovation.
• Focus on Community: Ensures the delivery of exceptional service and value to the communities we serve.

Core Competencies for all UWEPC Staff

• Mission Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
• Relationship-Oriented: Understands that people come before processes and is astute in cultivating and managing relationships toward a common goal.
• Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement
• Results Driven: Dedicated to shared and measurable goals for the common good: creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact
• Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

Diversity, Equity, and Inclusion (DEI)

• Behaviors reflect a belief that individuals from diverse backgrounds lead to a more successful organization.
• Educates oneself about DEI issues within the organization and community.
• Demonstrates a willingness to become aware of and address one’s own implicit biases.
• Deliberately works to include individuals from underrepresented backgrounds in efforts both internally and externally as appropriate.
• Identifies and integrates the tools and resources needed to create more equitable environments.

Qualifications-Knowledge, Education and Experience

Associate’s degree in subjects related to office administration, business, health and human services, non-profit or organizational management, or social services, plus two years of work experience and/or an equivalent combination of education and experience related to the duties of the position.

Knowledge of the non-profit sector is essential.

Must be able to work a flexible schedule with the possibility of early morning, evening, and weekend work.

Valid driver’s license, insurance and vehicle required. Bilingual Spanish, essential.

The above statements are intended to describe the general nature and level of work being performed by the individual in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of the position. Duties, responsibilities and activities may change at any time with or without notice.

Job Types: Contract, Temporary