Job description

About Earthlite

Founded in 1973, Earthlite is the global market leader in the provision of treatment tables, furnishings and accessories to the spa, massage, and wellness industries. Our innovative products are manufactured to the highest professional standards and from the highest quality materials available. Our reputation for quality, value and customer service is unsurpassed in the industry. Earthlite products are found in many of the finest spas, wellness centers and salons around the world. Earthlite is an eco-friendly, values driven company, which provides excellent career opportunities to dynamic individuals.

Earthlite has an immediate opening for a motivated, energetic professional to join our team! This position will focus on strong customer service, an outgoing personality, and a good detail mind-set. The Data Entry /Customer Service Associate will become the junior member of a sales team, handling sales calls, customer service, order entry, shipping logistics, as well as some administrative and clerical tasks. An ability to work independently is a must.

Essential Responsibilities include, but not limited to:

• Answering customer communication via chat, Email, and phones with a professional and friendly mindset
• Ensures our customers being serviced feel like they are being cared for and expectations are controlled through consistent communication via chat, email, and phone
• Demonstrate authentic connection with customers
• Learn our products via videos, internal hands-on training, and self-lead reading

Position Requirements:

• 1-3 years of experience in online customer service-based setting
• Proficient with Microsoft Office products - Excel, Word, Outlook
• Consistent, punctual, and regular attendance
• Establish and maintain customer relationships and follow up with customers, as needed
• Appropriately identify and escalate customer issues
• Retains up to date knowledge of company products
• High school diploma or equivalent required / college graduate preferred
• Customer Service: 1 year (Preferred)
• Sales Experience: 1 year (Preferred)

Job Type: Full-time

Pay: $19.00 per hour + Eligible Bonus

Earthlite offers a competitive salary and a comprehensive benefits package including 401(k) Plan with match, Medical, Dental, Vision and Life insurance. For consideration, please send resume including salary requirements.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Vista, CA 92081: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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