A career in Risk Management, within Internal Firm Services, will provide you with the opportunity to advance and foster integrity based decision making and conduct by PwC professionals throughout our organisation. You’ll focus on promoting and monitoring compliance with applicable external laws and regulations as well as internal policies and procedures to help manage PwC’s regulatory, litigation, and reputational risk. Our Compliance team is responsible for oversight of all Compliance activities by our PwC professionals. As part of the team, you’ll help promote and monitor compliance with applicable external and internal policies, laws and regulations and subsequently, manage PwC’s regulatory, litigation and reputational risk.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Support team to disrupt, improve and evolve ways of working when necessary.
• Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
• Identify gaps in the market and spot opportunities to create value propositions.
• Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
• Create an environment where people and technology thrive together to accomplish more than they could apart.
• I promote and encourage others to value difference when working in diverse teams.
• Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
• Influence and facilitate the creation of long-term relationships which add value to the firm.
• Uphold the firm's code of ethics and business conduct.

The E&C Director plays a central role in project execution, quality assurance and reporting, building and fostering relationships with all stakeholders. The director ensures to deliver an outstanding ‘Customer Experience’ and is responsible for overseeing and facilitating the seamless delivery of all requests from the Acceleration Center team members to stakeholders and customers.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
8 year(s) of relevant experience

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Knowledge/Skills:

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in managing teams, providing leadership oversight involving project management, using delivery and continuous improvement techniques and tools, including proven ability to bring historical risk, independence, and compliance knowledge and having previous system development/implementation experience while focusing on the following areas:

• Executing the Ethics & Compliance Acceleration Center strategy and delivery model in alignment with firm strategy;
• Enabling ethics and compliance program implementation in ACs and support ongoing operations with E&C program teams in the ACs;
• Overseeing delivery coordination, planning and operations across E&C teams and AC teams;
• Overseeing a large team across multiple locations;
• Developing and executing business strategies to achieve short and long-term goals;
• Developing and implementing business plans to improve cost-efficiency;
• Overseeing E&C AC operations and for the delivery of the overall operational metrics;
• Maintaining positive and trust-based relations with stakeholders, delivery managers and leadership;
• Assessing, managing, and resolving problematic developments and situations;
• Ensuring the delivery of SLAs and KPIs targets including day to day service levels, customer experience, quality measures and compliance measures;
• Upholding the responsibility and accountability for the operational performance of the E&C delivery teams;
• Committing to the continuous identification implementation of operational best practice through interaction with the wider team;
• Managing and developing the operational client relationships by conducting (where appropriate) operational review meetings and day to day ops liaison within key stakeholders;
• Identifying and highlighting further opportunities for services and process improvements;
• Exemplifying leadership, people management, communication and influencing skills at a senior level;
• Building and maintaining client relationships;
• Translating business strategy into day to day delivery;
• Setting and reviewing quality performance standards;
• Setting and reviewing of organizational / productivity objectives; and,
• Demonstrating the ability to manage and influence key stakeholders.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Albany (NY), California, Colorado, Nevada, New York City, Washington State, or Westchester County (NY), please visit the following link for pay range information: https://pwc.to/payrange-v1-ifsdirector

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