Job Objective:

To direct the smooth operation of a fast-paced donation center and present a positive image of Goodwill to the community. The Donation Center Supervisor is responsible for the supervision of all donation center personnel. Position reports to the District Manager or Outlet/Transportation Supervisor, who evaluates performance annually.

Essential Job Functions:

• Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
• Supervises Work Force:
  • Supervises donation center employees on a daily basis.
  • Supervises orientation and training program for new employees.
  • Follow the dress code and wear designated Identification as provided.
  • Holds meetings with associates as needed.
  • Schedules hours within set limits.
  • Participates in the interviewing, hiring and termination decisions for all donation center personnel.
• Administrative and clerical operations:
  • Administer company policies and procedures.
  • Employee scheduling.
  • Administering employee performance evaluations.
  • Administer employee discipline, as necessary.
  • Handle customer complaints.
  • Maintain records of store as required.
  • Reports need for repairs to the District Sales Manager or Vice President of Transportation.
  • Supervises the ordering of cleaning and maintenance supplies.
  • Supervises inventories and supply requisitioning.
  • Attend meetings as required.
• Attend the Donation Drive Thru:
  • Answer the door as soon as the buzzer rings.
  • Unload donations for donor.
  • Be polite and prompt.
  • Be able to refuse unacceptable items politely.
  • Keep a tally of Drive-Thru customers.
  • Process donations and move merchandise directly to storage.
  • Answer all telephone calls in a professional manner by at least the 3rd ring.
  • Assist callers.
  • Direct all other calls to management.
  • Log truck as requested by management.
  • Prepare incoming stock by sorting, sizing, and hanging, as necessary.
• Securities and Safety:
  • Maintains safety and security of the premises and merchandise.
  • Seeks to control pilferage and prevent burglary.
  • Do bag checks anytime an employee leaves the building.
  • Eliminates fire hazards and unsafe conditions
  • Conducts emergency drills and instruct workers in fire prevention and safety procedures.
  • Maintain a safe working and shopping environment.
  • Perform other duties as assigned by supervisor.

Required Skills/Abilities:

• Must be well groomed and personable.
• Some familiarity with current clothing, shoe styles, furniture, toys, wares, brand names, materials, prices, etc.
• Ability to read, write and do simple math functions.
• Ability to make quick correct decisions.
• Ability to deal with the public and co-workers in a tactful manner.
• Ability to work a flexible schedule.
• Must have effective communication skills.
• Ability to follow standard retail practices.
• Must have a valid drivers license, access to and ability to drive a vehicle, and proof of vehicle insurance.
• Must be able to pass drug screen before receiving store keys and random drug tests thereafter.

Equipment Used:

• Dolly
• Flat cart
• Dump carts
• Poly carts
• Totes
• Z racks
• Barrels
• Tagging gun
• Hangers
• Cash register
• Telephone
• Calculator
• Wooden crates
• Ladder
• Office supplies
• Stickers and tags
• Pallet jack
• Pallet stacker

Physical Requirements:

• Must have good eyesight, speech, and hearing.
• Must have good physical stamina and moderate mobility as well as the ability to walk, lift, bend, stoop, reach and work on feet for 8 hours a day.
• Ability to move filled boxes, barrels and Z racks weighing no more than 50 pounds.
• Ability to work in a standard retail environment with significant dust.
• Ability to work in a back-room processing, light industrial area.
• Ability to work outside of retail store.