Location. Greenwood Village, CO

This position will train full time in the office and then can be a hybrid position.

We give you a world of potential

We have a unique opportunity for someone to contribute their talents and strengths as a Dispute Associate II in the Denver Metro Area.

The Dispute Associate II is diligent in ensuring adequate research has been completed on customer disputes with a timely follow up on a resolution. This includes, but is not limited to, doing research on payment history, cash transactions, loan documents, and analyzing customers request within the mortgage servicing sector.

This is a great opportunity for a career with an industry leader in mortgage servicing solutions for the financial services and investment banking industries.

New: Paid parental leave

We’ve recently updated our family leave program to include more paid parental leave. Alongside flexible working and a caring and inclusive culture, this is another way we can look after and support our greatest resource, our people.

A role you will love

As the Disputes Associate II you will be responsible for loan research and customer dispute resolution to remain in compliance with CFPB and RESPA guidelines.

• Perform detailed research including: payment history review, cash transactions, loan documents, notes, and call recordings to remain in compliance
• Review and provide feedback to Associate level writers to ensure completeness of written response to the dispute received from customers, attorneys, CFPB, Federal regulatory agencies, Governmental agencies, Legislators, and other authorized third parties.
• Complete loan adjustment requests and update loan information and notes as needed utilizing multiple company computer systems.
• Read and interpret customer's written requests and disputes to remain in compliance
• Communicate in both written and verbal forms with prior servicers and other departments throughout the company.
• Other duties or tasks as assigned by management.

What will you bring to the role?

As you’ve probably gathered by now, we are looking for somebody that likes to meet deadlines while continuing to stay organized and focused on their task.

Education and Experience

Required:

High school diploma or general education degree (GED).

Ability to accurately complete detailed research.

Detail oriented, with strong organizational, process driven skills

Logical thinking and problem solving.

Self-motivated and can work autonomously

Strong written and verbal communication skills

Effective working under daily, weekly and monthly deadlines.

High School diploma or equivalent

Must reside within the Denver Colorado area

Preferred:

1-2 years of prior experience in the mortgage servicing industry

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

Rewards designed for you

Parental leave. We offer paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.

Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Extra rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation. The base pay range for this role is $24.00 - $25.00 per hour. This base pay range is specific to Colorado and may not be applicable to other locations.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.