DISCHARGE PLANNING ASSISTANT - COORDINATION OF CARE
Full Time
Fayetteville, NC
Posted
Job description
Work Type: FULL TIME
Work Schedule: DAYS
Location: CAPE FEAR VALLEY MEDICAL CENTER
Position Summary:
The Discharge Planning Assistant provides a broad range of support to the Care Coordination team members in their efforts to transfer/discharge patients to an appropriate alternate care setting. Provides clerical support to help transition patients to other facilities or agencies. Initiates follow-up phone calls to patients/caregivers as directed. Actively participates in daily unit based interdisciplinary rounds. Adheres to patient experience initiatives and champions customer service excellence. Works collaboratively to ensure patient needs are met and care delivery is coordinated across the continuum at the appropriate level of care.
Knowledge, Skills, and Abilities:
Minimum one year experience in Acute Care setting. Medical terminology preferred. Excellent interpersonal communication and negotiation skills. Able to communicate effectively and work with people of all social, economic and cultural background. Self-motivated, proven written, telephonic and electronic communication skills, assertive and persuasive in interactions with customers, peers, management and core staff served. Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components. Proficiency with various computer programs, to include Microsoft Office, Midas, ProviderLink, ValleyLink, eHIM, and SMS. Ability to demonstrate respect and team building. Flexible, open-minded and adaptable to change. Models positive change. Ability to work collaboratively with department staff, physicians and healthcare professionals at all levels to achieve established goals, improve quality of outcomes, maintain or exceed Joint Commission standards and State mandates as they apply to the department operations.
Required Education, Licenses, and Certifications:
- High School Diploma or GED
Preferred Education, Licenses, and Certifications:
Other Information:
Some light carrying and lifting may be required. Occasional walking may be required to access all areas of the Medical Center. Ability to effectively communicate orally to patients, family members, personnel and physicians. Near visual acuity to proofread hand or typewritten materials. Manual ability to use telephones and computer keyboard.
About Cape Fear Valley Health System
For exceptional healthcare come to Cape Fear Valley Health - where caring employees provide exceptional healthcare to all our patients. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. To achieve that, our doctors, nurses and staff are committed to excellence in every aspect of the healthcare process. Our values of patient-centeredness, integrity, innovation, teamwork, diversity, and accountability help us create a better experience for every patient, every time. At Cape Fear Valley, our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as several medical offices and specialty clinics spread throughout the Cape Fear region. Since 2017, we have had a graduate medical education program that is home to more than 180 residents and fellows who participate in nine areas of concentration, including Internal medicine, emergency medicine, OB/GYN, general surgery, transitional year, psychiatry, podiatry, cardiology, and child adolescent psychiatry.
Screening Requirements: Drug Screen, Background Check, License and Employment reference verification.
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
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