Job Description

This Director will be responsible for all Facility Management related activities at the account. Service lines included will be Operations, Maintenance & Repair, Janitorial Operations, and Landscape & Grounds, as well as oversight of other subcontracted services as required. The Director of Facilities will directly supervise Lead Custodian(s), Maintenance Technicians, Grounds staff and one administrative Assistant. The Director of Facilities will report to the HES Regional Director of Operations. Specific responsibilities include customer relations/retention, quality assurance oversight, employee assessment/staffing, employee development, budget oversight, cost containment and reduction, short/long range planning, problem solving, and new product/service delivery.

Responsibilities/Tasks/Duties

• Manages all FM related activities of assigned buildings at account.
• Directs the daily activities of all WFF Facilities employees and outside contractors
• Manage the day to day computerized maintenance management system (CMMS)work order process and execution
• Ensures all WFF Facility personnel assigned work in a safe manner and in a safe environment. Promotes a culture of safety in all employee communications
• Ensures all work performed by WFF Facility is done in a timely and cost effective manner according to all applicable codes

• Ensures all facilities under his/her responsibility are safe and comply with all federal, state, and local laws
• Maintains/monitors customer contacts (owner / customer), profiling customer needs/expectations and changes in customer priorities while developing/ implementing account retention strategies
• Develops and implements quality assurance methods and procedures, overseeing same and assessing quality levels achieved by all individuals
• Monitors/evaluates both WFF Facility and customer budgets and plans/coordinates future budget/special funding requests
• Administers cost containment/reduction activities among assigned sites and management personnel
• Provides short range/long range account planning to include initial overall planning with the Director of Operations, Vice President of Operations, and one-on-one activities with subordinates and customers

#ZR #HES123

HES is a premier national provider of facilities management services focused 100% on educational institutions.

Headquartered in Knoxville, Tennessee, we pride ourselves on building best-in-class programs for custodial, maintenance, grounds, and landscaping services.

With hundreds of years of combined facilities experience, our leadership team is comprised of results-oriented, hands-on executives and facilities experts who give your facilities our full attention.

Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

Want to become part of a winning team with opportunities for growth, career advancement and development? HES Facilities is proud to provide an environment where we support you and your drive for success. We have a passionate commitment to learning and investing in our associates looking to accelerate their careers. We offer a wide range of employment opportunities for professionals and entry level candidates who share our core values.

Requirements

• Three to five years of management experience in the Operations & Maintenance or Facilities Management field
• Experience will CMMS Technology and work order execution process

• Excellent verbal and written communications skills and the ability to interact effectively at all levels
• Four-year degree preferred