Job description
Job Description
Press space or enter keys to toggle section visibility
OVERVIEW/BASIC FUNCTION:
To manage and supervise the day-to-day Security staff, to ensure the safety and security of all guest, hotel staff and property.
RESPONSIBILITIES:
QUALIFICATIONS:
To manage and supervise the day-to-day Security staff, to ensure the safety and security of all guest, hotel staff and property.
RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Ensure the property is constantly monitored through CCTV observance and patrols.
- Ensure that all equipment e.g., CCTV is in proper working order and defects are rectified urgently.
- Act without prior approval and with full authority within his/ her scope to ensure that all policies and procedures are followed.
- Take necessary action with regard to personnel (i.e. hire, evaluate, discipline and termination) as required.
- Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.
- Participate in and develop training programs for staff.
- Maintain high morale, minimizing turnover and concentrating on staff developments.
- Conduct monthly departmental meetings.
- Ensure that all staff within his/ her jurisdiction have current job description and organizational charts.
- Maintain effective flow of communication within the department.
- Establish and maintain good control procedures for the lost and found department.
- Maintain daily logbook and report all incidents, problems, and unusual circumstances to the Managing Director for comments and follow-up.
- Maintain accurate and complete records of all guest and employee accidents and incidents.
- Conduct recurring accident and incident analysis to create a safer environment for internal and external guests.
- Maintain accurate records of all employees, guests and visitors including vehicles entering and exiting the property.
- Develop and update all emergency/ fire procedures and ensure that staff is fully conversant with all the above.
- Handle emergency situations when necessary.
- Develop and maintain close relationships with emergency services and county.
- Develop, maintain, and update preventive safety and security programs.
- Ensure that recurring inspections e.g., fire extinguishers are carried out timely and accurately.
- Create monthly security reports for the Hotel Manager and Managing Director.
- Handle all guest-related incidents as necessary.
- All other duties as required.
QUALIFICATIONS:
- Experience: Minimum three years’ experience as a Security Manager for a luxury or ultra-luxury property.
- Education: College degree or equivalent work experience.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Proficiency with Microsoft Office products.
- Language: Required to speak, read and write English, with fluency in other languages preferred.
- Physical Requirements: Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.