Job description

Desktop Support Technician

Schenectady, NY

Job Description

• You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
• Be helpful and understanding - provide the support you would want.
• Customize the customer experience for every individual.
• All communication, instructions, and product knowledge to the level of the individual.
• Determine the most cost effective repair to minimize customer downtime.
• Experience do 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
• Solid experience and understanding of IT services and product so Enthusiastic about technology and willing to learn and stay on the cutting edge
• What will the primary day-to-day responsibilities entail for this person? Troubleshooting Dell laptop/desktop PCs. Working with end-users to resolve issues. Providing updates to management as needed.
• TOP 2 or 3 required skills that candidates must have: Communications, Hardware Break-Fix, Installing

Job Types: Full-time, Contract

Pay: $24.00 - $26.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Schenectady, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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