Job description

Deskside Support Role located at 3901 Castle Hayne Rd, Wilmington, NC 28402-2819.

As a Tech Lounge specialist, you will be the front line of CompuCom and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services. You’re highly skilled at detection of users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution. You will educate users on technology features, assisting with hardware selection process, demos and training, along with providing software and personal training sessions for users on standard tool sets. You are the customer advocate and coordination point for all customer issues and requests, even if these are beyond the scope to solve and take ownership of their issue. Strong customer service skills and are approachable, a good listener, takes ownership of their issue and empathetic. High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment. Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint. Ability to travel 10% required with advance notice.

Knowledge and Skill Requirements: 3-5 years of related experience and training. A+ certification & Microsoft MCP Certified a plus. Ability to deliver great customer experiences and to be invigorated by constant personal interaction. Ability to manage multiple, simultaneous tasks, client relationships and expectations. Strong communication skills. Positive attitude. Work hours are M-F 8 AM-5:00 PM EST, no OT. TOP 2 required skills 1.)Deskside Support 2.) Customer Service. Interviews will start immediately, 2 rounds.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• 1. How far you live from GE: 3901 Castle Hayne Rd, Wilmington, NC and how will you commute daily

2. How many years of Desktop Support experience do you have?
3. Are you A+ / Dell or eq certified?
4. Are you fully vaccinated for COVID?
5. Do you give AA2IT the exclusive right to represent to Compucom req ID: CMPCJP00058958

Experience:

• Desktop support: 3 years (Required)

Work Location: In person

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