Job description
OVERVIEW OF POSITION:
Responsible for performing general office work for two or more supervisors.
ESSENTIAL FUNCTIONS:
- Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to suerior customer service, including quality, care and concern with each and every internal and external customer.
- Screens telephone calls and visitors.
- Types, photocopies and distributes general, confidential or inter-departmental correspondence, reports and policies as requested by the Supervisor.
- Coordinates schedule of appointments as required.
- Organizes and maintains files.
- Organizes, attends, records and transcribes minutes from meetings as required.
- Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Performs additional duties as assigned.
EDUCATION:
- High school diploma, G.E.D. or equivalent. Includes special certification required for specific jobs.
EXPERIENCE:
- Over 1 year and up to and including 3 years of clerical experience.
KNOWLEDGE, SKILLS, ABILITIES:
- Computer literate.
- Ability to type 40 wpm.
- Flexible and able to learn new tasks quickly.
- Ability to work effectively with people at all levels of the organization.
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