Job description

Insurance co-ordinator and Accounts Management Associate

Little Heroes Pediatric Dentistry in New Castle IN is for our next SUPERSTAR team member to provide our patients with the best service. We are looking for candidates who are ambitious, professional and those who are looking for a career, not a job! We offer Competitive pay, PTO, Uniforms, Health Benefits, and a fun working environment. While this specific position is related to dental insurance and patient accounts, we would expect the candidate to rapidly progress to understand all business functions in the office and move into a management role.

All our business associates are cross-trained and we expect the individual to ramp up on other functions such as answering phones, checking patients in/out, understanding and explaining insurance benefits, presenting treatment options to patients, collecting money, overseeing all administrative operations, including accounts receivables, insurance claims, managing office inventory and supplies. They must be friendly, professional, and a true team player. We are willing to teach and ramp up a person. Last but not least, this is a pediatric dental office so they must love working with kids.

Essential Duties

• Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
• Document basic insurance information in the patient’s file for quick reference
• Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day
• Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment
• Record all financial discussions with patients in their file
• Contact patients who have not kept their financial agreement to collect payment following the financial plan
• Solidify the financial agreement with the patient, such as payment amount and schedule
• Prepare and send uncollected accounts to collections or small claims court with employer approval and follow through as needed
• Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment

• Handle all inquiries concerning insurance daily

Knowledge/Skills/Abilities

(Update list as necessary)

• Knowledge of English composition, grammar, spelling, and punctuation
• Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (Google Sheets)
• Ability to maintain composure and professionalism when exposed to stressful situations
• Ability to engender trust from the doctors, co-workers, and patients
• Ability to work cooperatively with management, staff, and patients
• Ability to prioritize, organize, and complete tasks in a timely and independent manner
• Ability to accept constructive criticism
• Ability to understand and follow written and verbal instructions
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality
• Ability to communicate and express thoughts and ideas competently
• Ability to quickly grasp relevant concepts regarding duties and responsibilities
• Has a positive attitude about the practice, the services provided, and the products sold
• Increases knowledge and skills through self-study and by attending courses and seminars
• Has dependable job attendance and can be relied on the follow through with assigned tasks

Physical Requirements

• Sedentary position: may be required to sit for long periods
• Vision: close vision, depth perception, and ability to adjust focus
• Hearing: Ability to satisfactorily communicate with patients, the Doctor, and other staff members to ensure verbal communication is clearly understood, or a satisfactorily-equivalent communication method
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment
• Occasional exposure to toxic or caustic chemicals and radiation
• Exposure to moderate noise levels
• Exposure to hectic, fast-paced, high-anxiety environments

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• Employee discount
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All customers and employees are required to wear a mask and get a temperature screening every day.

Education:

• Bachelor's (Preferred)

Experience:

• Insurance verification: 1 year (Preferred)
• Medical billing: 1 year (Preferred)

Work Location: One location

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