Job description

Mission: Changing lives, one smile and a story at a time.

Purpose: To bless our customers, communities and teams by showing God’s grace and by being faithful stewards of all that is entrusted to us.

Values:

• Honesty & Integrity in Words and Actions
• A Foundation Built on Faith
• Passion for Our Fourteen Foods Family
• Driven to Exceed Expectations through Accountability
• Play Like a Champion Every day!

Position Summary: Oversee restaurant operations for all assigned restaurants including financial performance, product production, product quality, customer service standards, inventory, personnel, sales, and marketing for each restaurant. Ensure all restaurants are operated with operational guidelines established by Fourteen Foods and International Dairy Queen.

Essential Functions:

• Oversee and manage areas of each restaurant and make final decisions on matters of importance.
• Manage each restaurant to optimize manageable profit, control COGS, Labor and Sales.
• Ensure that all PRIDE Systems and routes are incorporated into day-to-day operations at each restaurant.
• Ensure customer service in all areas, in each restaurant, meets company standards.
• Respond to customer complaints, taking prompt and appropriate actions to resolve problems and ensurecustomer satisfaction is maintained in each restaurant.
• Organize and implement local restaurant marketing in each restaurant as well as regional and nationalmarketing promotions to increase restaurant sales.
• Staff, train and develop restaurant general managers through orientation, ongoing feedback, theestablishment of performance expectations and by conducting performance reviews.
• Expected to exercise good judgment in decision-making and report issues to Director of Operations.
• Responsible for hiring and terminating all management staffing within all state/federal guidelines.
• As needed, support the development of new stores.
• Willing to travel 75% of work hours.

Accountability:

• Accountable for financial goals set for each restaurant.
• Ensure each restaurant is in accordance with established company standards, policies and procedures.
• Assist in the success of each restaurant by ensuring customer satisfaction through adhering to companystandards for quality, value, service and cleanliness.
• Maintain a positive working relationship with each restaurant and promote a cooperative and pleasantworking climate, which will be conducive to maximize employee morale, productivity and efficiency.
• Other duties as assigned.

Fourteen Foods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

E-Verify Notice - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire

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