Job description

Cyber Security Support Engineer

Essential Duties & Responsibilities

• Support ACP customers primary responsible for Cyber Security support
• Understand customer network/security implementation and requirement technically
• First Level Engineer issue support, analysis, troubleshooting and consultation
• Effective communication with customers and colleagues
• Manage customer expectation appropriately
• Provide technical solution recommendation or workaround for any cyber security product model limitation/known issue
• Customer case management and escalation
• Reproduce customer issue/bug in ACP lab
• Knowledge, idea and experience sharing within the team
• Contribute to the team's success and be part of good team player

Competencies & Skills

• Excellent communication, and technical documentation skills.
• Excellent troubleshooting skills with a systematic approach to problem solving.
• Proven ability to work independently in a collaborative environment.
• Ability to elicit cooperation from a wide variety of sources, including clients, and other departments.
• Ability to adapt seamlessly to shifting priorities, demands and timelines.
• Flexible working hours.
• Positive customer service attitude with excellent soft skills.
• Strong commitment, self-driven with good team leadership skills.

Knowledge, Education & Experience

• Associates or Bachelor’s degree (preferred)
• 2-5 years working experience in networking/security related field
• In-depth knowledge of TCP/IP
• Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation
• Good communication and written skills in English
• Strong sense of urgency and capable to handle tense situations
• Positive, communicative, and customer-oriented attitude.
• Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA …)
• Experience in security products and technology (e.g. Firewall, IPS, DDoS)
• Good exposure in Unix/Linux environment would be a plus
• Experience in system integration and multi-vendor environment
• Experience in data center deployment
• Experience in wireless access point
• Experience in SQL database

Job Type: Full-time

Pay: $45,487.97 - $159,670.23 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Eau Claire, WI: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Computer networking: 2 years (Preferred)
• Cybersecurity: 1 year (Preferred)

Work Location: Hybrid remote in Green Bay, WI 54301

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