Job description

We are looking for a Customer Success Manager to join our team. The ideal candidate will have a passion for helping customers and a strong understanding of customer service best practices. The Customer Success Manager will be responsible for building relationships with customers, providing support, and ensuring customer satisfaction. This position requires excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.

Responsibilities:

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attention to detail
• Time-management skills
• Ability to find the positive in any situation

Qualifications:

Education: bachelor's degree or equivalent experience

Customer Service experience: 3-5 years

Strong telephone and computer skills. Microsoft Word, Excel, Teams, Salesforce experience not required but a plus.

Job Type: Full-time

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Newburyport, MA 01950: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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