Job description
Position Summary: Under the supervision of the Customer Service Supervisor, the Customer Service / UB Tech, also referred to as the Cashier/Receptionist, performs clerical and public contact work, in person and on telephone, of moderate difficulty in receiving and recording incoming funds, handling water accounts receivable, and other general receptionist duties.
In addition to the duties listed in the summary above, other duties included, but not limited to, the following:
Develops and maintains effective communication with the public at all times. Answers incoming telephone calls, provides appropriate response and/or forwards to proper department for response. Responds to citizen complaints and requests for service and/or for information regarding City services;
Relays messages, work orders, or emergency calls to field operations;
Load/Unload Handhelds during monthly meter readings. Run and print reports for meter reading edits; check edits for possible lead/misreads. Prepare list of re-reads for Meter Services as necessary;
Preparing cut-off lists and printing door notices for Meter Services;
Prepare newcomers folders;
Maintain lobby information (i.e. Seagoville magazines, voter registration, etc);
Other duties as assigned.
Qualifications
High School Diploma or GED; six (6) months to one (1) year general clerical experience involving handling money and interacting with general public.
Special Requirements
Ability to speak and understand English required; Ability to speak and understand Spanish preferred; MUST be able to pass comprehensive back ground check, drug and physical screen, and credit check.
Miscellaneous Information
Knowledge of office practices and procedures, ability to follow instructions both written and verbal; ability to deal with the public requiring courtesy and tact; ability to communicate with a wide variety of people giving and receiving information and answering questions; ability to handle confidential information in a responsible manner; ability to perform simple mathematical computations. Skill in the use of computer and relevant computer programs. Needs ability to handle multiple duties, deal with difficult people, and creatively seek solutions to problems.
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