Job description

Make a difference everyday in the lives of our clients, while working with a supportive caring team who wants to help you succeed and grow. With more than 35 years of experience, AWT specializes in unique, innovative, and demanding label and packaging solutions for medical, industrial/OEM, food and beverage, personal care/health & beauty, household, and specialty markets. We are a growing company with an expanding national footprint, that you already interact with every day.

AWT’s South Elgin, Illinois facility is currently looking for a Customer Service Representative who will effectively communicate and interact with our clients to discover their needs, provide product information, work with production team to assure order requirements and timelines are met, provide clients new solutions to their business needs, assure inventories are maintained, resolve customer concerns, and work on special projects.

Desired Skills:

• Excellent communication (written and verbal) and interpersonal skills
• Pleasant and professional phone presence
• Attention to detail, accurate with numbers, information, and documentation
• Great time management, project management and prioritization skill
• Tracks progress against timelines and assures deadlines are met
• Strong follow up skills and ability to problem solve with customers on business needs
• Ability to work in a team environment
• Strong skills in Windows based software and Microsoft products

Position Requirements:

• High school diploma or equivalent, secondary schooling a plus
• Printing background helpful
• Related service and relationship building experience helpful
• Position spends majority of time working in an office environment but does interact with the production team to assure client needs are being achieved.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• South Elgin, IL 60177: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service in Printing Industry: 1 year (Preferred)

Language:

• Speak, read, and write English fluently. (Required)

Work Location: One location

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