Westpark Communications is a family-owned & operated 24/7 Live Answering Service and Call Center with a friendly environment. We are committed to exceeding our customer's expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic, and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers!

Westpark Communications is growing and we are looking for Call Center Customer Service Representatives for our Nashville, Tennessee office! (Bilingual is a plus)

Your main responsibilities will be:

• Answer inbound calls as well as assist customers who have specific requests/inquiries.
• Capturing information and entering data into the computer in a timely manner.
• Operate our customer service database and read relevant call handling instructions.
• Relay messages and route calls to the appropriate resources.
• Follow up the calls of the client with clerical duties as well as liaising with other departments.
• Dedicate your work-time to providing personalized customer service at the highest level.

What is required of you?

• Previous call center experience preferred.
• Previous customer service experience.
• Bilingual is a plus!
• High School Diploma or GED.
• Pleasant and friendly mannerism, with a sound knowledge of telephone etiquette.
• Basic computer navigation skills.
• Quick and correct typing - ability to create grammatically correct responses without spelling errors.
• Positive attitude and a passion for learning.
• Reliable transportation and attendance.
• Ability to pass a criminal background check.
• Ability to uphold our company values.

Requirements:

Education:

• High School Diploma or GED Equivalent.

Clearance:

• Ability to pass a criminal background check.

Competencies:

• Reliable transportation and attendance.
• Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette.
• Basic computer navigation skills.
• Quick and correct typing - ability to create grammatically correct responses without spelling errors.
• Positive attitude and a passion for learning.
• Have a passion for execution and success.
• Goal-Oriented and emphasizes accountability for delivering results.
• Ability to uphold our company values:
  • Quality
  • Teamwork
  • Service
  • Adaptability
  • Integrity
  • Ownership

Skills/Knowledge:

• Previous call center experience preferred.
• Previous customer service experience.
• Bilingual is a plus!

Position Details

• Full-Time Position.
• Starting Pay:
  • Non-Bilingual- $17.50 - $19.75/hr
  • Bilingual (Spanish)- $18.75- $19.75/hr.
• Available Schedules (4 Weekdays & 1 Weekend day either Saturday or Sunday):
  • Morning- 7 AM to 4 PM
  • Afternoon- 9 AM to 6 PM
  • Evening- 2 PM to 10 PM
• Work-From-Home Opportunity:
  • 1st week of employment is required to be onsite.
  • Proof of adequate internet speed, a Room free of background noise, Ability to adhere to the Attendance Policy & Maintain KPI scores high is required to Work-from-Home.

Benefits:

• Medical, Dental & Vision Insurance.
• 401(k) with company-matched funds.
• Robust Paid Time-Off Package. This includes Mental Health Time-Off.
• Fun, flexible, and casual work environment/culture.
• Top-of-the-line training and development.
• Rewards & Incentives.
• Opportunity for growth; Promote-from-Within Philosophy!

Westpark Communications provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Westpark Communications complies with applicable state and local laws governing nondiscrimination in employment.