Job description

Wright Bros. Aero Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Wright Bros. Aero while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Wright Bros. Aero procedures. Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

Responsibilities and Duties

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in our Wright Bros. Aero CRM system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep Café area stocked and cleaned for our customers
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Qualifications and Skills

• Customer focus- naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft office products and point of sale programs
• Basic mathematical knowledge
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers

Eligibility Qualifications

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Entry level position

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Day shift

Ability to commute/relocate:

• Vandalia, OH 45377: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Preferred)

Work Location: One location

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