Job description

Why Work Here?

"Awesome company culture, great benefits, 76-year old establishment is looking to grow with the right people"

Well established, family-owned glass company based in Kansas City, KS is seeking a "take charge" candidate to serve as a Customer Service Representative.

The ideal candidate must be customer service oriented and comfortable working in a fast-paced environment. The candidate should also be able to multi-task and prioritize projects.

Responsibilities will include:

• Greeting customers face-to-face as well as by phone and e-mail, and walk them through the sales process
• Identify and assess customer's needs
• Keep records of customer interactions and requests
• Manage schedules for specific projects and coordinate with teammate schedules
• Order materials as needed
• Conduct clerical duties including filing, answering phone calls, responding to e-mails, and preparing documents
• Follow up with delinquent accounts

Qualifications and Skills Desired:

• High School Diploma/GED Required
• At least 2 years' customer service experience in an office setting
• Strong knowledge of Intuit QuickBooks software
• Excellent communication skills with co-workers, customers, and suppliers
• Ability to complete administrative tasks with minimal supervision
• Ability to multitask, prioritize, and manage time effectively
• Strong troubleshooting and critical thinking skills
• Strong phone handling and etiquette skills

The right candidate will be eligible to receive the following benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Company paid Life Insurance
• 6 Paid Holidays
• Paid Time Off after 1 year of service
• Company-matching (up to 3% of salary) 401K after 1 year of service

Normal hours for this position will be Monday thru Friday, 9:00am - 5:30pm. We are looking for a candidate with flexible hours, earliest start time would be 8:00am, and possible Saturday hours, 10:00am - 3:00pm.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

• Text
• Email
• Phone
• In person

This Job Is:

• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 2 years (Required)

Work Location: In person

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