Job description

POSITION

Job Title: Outbound Call Centre Representative (Start Date-06/05)
Client Location: Johnston, RI (Onsite - works 5 days in the office)
Pay Rate: $20/hr on W2
Duration: 3 month contract
Hours per Week: 40 hours

Work Schedule: 10:00am-6:30pm

Must work Monday – Friday

Interviews on 5/22-5/24-5/25

Notes:

• 90-day project

• 10am-630pm M-F

• No work from home

• Outbound calling effort – script used ~200 calls per shift

• Contractor to PERM possible – performance based

• 1 week training 10am-6:30pm

The team is rapidly expanding its merchant relationships across industry verticals and is looking for a strong people to enhance and respond to customers within the support center.

The service advisor will be responsible for making outbound calls using a script, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Duties and Responsibilities:

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

• Make consistent outbound calls

• Ability to memorize, recall, or research answers quickly

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

• Ability to learn and follow all customer service procedures and policies

• Strive to meet and go above personal and team targets, goals, and quotas

• Aim for customer resolution

• Record, organize and file customer interactions and profile/account changesPOSITION

Job Title: Consumer Lending Service Advisor / Customer Service (Start Date-06/05)
Client Location: Phoenix, AZ- Onsite - works 5 days in the office
Pay Rate: $20/hr on W2
Duration: 3 month contract with possibility of conversion to Full Time
Hours per Week: 40 hours

Work Schedule: 10:00am-6:30pm

Must work Monday – Friday

In-Person Interviews on 5/22-5/24-5/25

Notes: Monday to Friday OUTBOUND calling - script provided - approx 200 data entry skills needed

The team is rapidly expanding its merchant relationships across industry verticals and is looking for a strong people to enhance and respond to customers within the support center.

The service advisor will be responsible for making outbound calls using a script, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Duties and Responsibilities:

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Make consistent outbound calls
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for customer resolution
• Record, organize and file customer interactions and profile/account changes

Job Types: Full-time, Contract

Pay: $20.00 per hour

Benefits:

• 401(k) matching

Experience level:

• 5 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Johnston, RI 02919: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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